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Anyone know how long it takes Plusnet IP profile to change?

Moominfish
Grafter
Posts: 213
Registered: ‎19-03-2010

Anyone know how long it takes Plusnet IP profile to change?

I've now got a B.T IP profile of 6500 kbps,

But my Plusnet one is still 5500 kbps and has been since the 11th of April, does anyone know how often Plusnet profiles change so the speed matches B.T's IP profile? In order to get a speed increase?
My account says my Plusnet profile was last checked on the 11th of April @ 06:07am and it says Current line speed: 5500
3 REPLIES 3
Oldjim
Resting Legend
Posts: 38,460
Thanks: 787
Fixes: 63
Registered: ‎15-06-2007

Re: Anyone know how long it takes Plusnet IP profile to change?

within 24 hours of an IP profile change
HaydnExport
Grafter
Posts: 567
Registered: ‎23-10-2009

Re: Anyone know how long it takes Plusnet IP profile to change?

anywhere from 12 hrs to 3 days in my experience
Jessica
Grafter
Posts: 254
Registered: ‎11-02-2008

Re: Anyone know how long it takes Plusnet IP profile to change?

I’ve just been waiting four days.  In the end, a member of the Plusnet support team manually changed it for me.