Another speed fault :(
Hello everyone,
I've been busy today looking into the reason why my connection speed has been reduced. Ever since a week from now, my connection speed has been going at a crawl. I've contacted Plusnet by raising a ticket and they have been looking into the problem. They cannot see anything wrong, but have explained they have turned on interleaving, which is supposed to help diagnose any speed faults. I have been as thorough as possible with trying to resolve the fault. I've followed the instructions listed and have used the master socket. I've even swapped out my current router with a spare that I keep and I still get the same result. Which is posted below.
After performing a diagnostic test
My only conclusion that there has been some damage done to the line. Before this problem started, there was a big thunderstorm. I made a point of unplugging all my electrical equipment. When plugging it all back in, I had noticed the drop in my connection speed. I've gone over my connection settings repeatedly, but cannot pin point anything wrong.
I only just found out that interleaving doesn't start straight away and can take a maximum of five days before it can take effect. So I'll wait till then before raising another ticket.
Is there anything obvious that I may have over looked?
I've been busy today looking into the reason why my connection speed has been reduced. Ever since a week from now, my connection speed has been going at a crawl. I've contacted Plusnet by raising a ticket and they have been looking into the problem. They cannot see anything wrong, but have explained they have turned on interleaving, which is supposed to help diagnose any speed faults. I have been as thorough as possible with trying to resolve the fault. I've followed the instructions listed and have used the master socket. I've even swapped out my current router with a spare that I keep and I still get the same result. Which is posted below.
After performing a diagnostic test
My only conclusion that there has been some damage done to the line. Before this problem started, there was a big thunderstorm. I made a point of unplugging all my electrical equipment. When plugging it all back in, I had noticed the drop in my connection speed. I've gone over my connection settings repeatedly, but cannot pin point anything wrong.
I only just found out that interleaving doesn't start straight away and can take a maximum of five days before it can take effect. So I'll wait till then before raising another ticket.
Is there anything obvious that I may have over looked?
Hi Matt,
Thanks for replying. I'm glad it's nothing I've done wrong. It's great to know that it's being worked on. Thank you for clarifying.
Thanks for replying. I'm glad it's nothing I've done wrong. It's great to know that it's being worked on. Thank you for clarifying.