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Another Stuck Profile?
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- Re: Another Stuck Profile?
Another Stuck Profile?
17-08-2009 7:08 PM
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My connection speed has become noticeably slow, and it appears to me to be a stuck profile.
The results of BT speed test (these results are consistant, regardless of time of day) show:
Your DSL connection rate: 7616 kbps(DOWN-STREAM), 448 kbps(UP-STREAM)
IP profile for your line is - 6500 kbps
Actual IP throughput achieved during the test was - 1753 kbps
My router stats show:
Up speed: 448000
Down speed: 7616000
SNR Margin: 14.5
Loop Att: 21.5
And https://portal.plus.net/my.html?action=data_transfer_speed is indicating a speed of only 2000.
Does this look like another stuck profile? I have a support ticket open (29689920) but there's no sign of any further progress. Could someone from Plusnet please look into this? Thanks,
David.
The results of BT speed test (these results are consistant, regardless of time of day) show:
Your DSL connection rate: 7616 kbps(DOWN-STREAM), 448 kbps(UP-STREAM)
IP profile for your line is - 6500 kbps
Actual IP throughput achieved during the test was - 1753 kbps
My router stats show:
Up speed: 448000
Down speed: 7616000
SNR Margin: 14.5
Loop Att: 21.5
And https://portal.plus.net/my.html?action=data_transfer_speed is indicating a speed of only 2000.
Does this look like another stuck profile? I have a support ticket open (29689920) but there's no sign of any further progress. Could someone from Plusnet please look into this? Thanks,
David.
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Re: Another Stuck Profile?
17-08-2009 7:47 PM
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Yes that does look like a stuck profile, you could try giving them a call to chivvy it along before tomorrow.
Customer / Moderator
If it helped click the thumb
If it fixed it click 'This fixed my problem'
If it helped click the thumb
If it fixed it click 'This fixed my problem'
Message 2 of 4
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Re: Another Stuck Profile?
18-08-2009 11:23 AM
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Hi David,
Thanks for highlighting this - I've now amedned the profiled speed at our end.
Thanks for highlighting this - I've now amedned the profiled speed at our end.
Message 3 of 4
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Re: Another Stuck Profile?
18-08-2009 5:24 PM
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Thanks James, I'm getting much better results now.
Thanks too to adiewoo for confirming my suspicions.
Thanks too to adiewoo for confirming my suspicions.
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