Annex M on Plusnet
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Annex M on Plusnet
08-02-2014 11:17 AM
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i'm in the process of moving my broadband and phone service to PlusNet (another ex Be customer), my activation date is on the 11th and once it goes live I want to get a static IP (which I know I can purchase in the Add Ons section and also have my line changed to Annex M. I have been told that I should be able to request this once the line is live but I cant find where I should do this. I have read that there is an additional extra charge for this which im happy to pay. can anyone please advise how I go about doing this as the sales person I spoke with when ordering wasn't very sure what I was asking for?
many thanks
Re: Annex M on Plusnet
08-02-2014 11:23 AM
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There isn't a specific link to order it
Re: Annex M on Plusnet
08-02-2014 11:26 AM
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Quote *** Annex M availability is dependent on line conditions and costs £10 per month exc.VAT. It is available on request using the Help Assistant.
Re: Annex M on Plusnet
08-02-2014 11:35 AM
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Why does PlusNet charge extra for Annex-M ?
Re: Annex M on Plusnet
08-02-2014 11:42 AM
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Quote from: HPsauce Expensive!
Quote *** Annex M availability is dependent on line conditions and costs £10 per month exc.VAT. It is available on request using the Help Assistant.
tell me about it!
Re: Annex M on Plusnet
08-02-2014 11:43 AM
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Quote from: Oldjim http://www.plus.net/support/broadband/speed_guide/upload_speeds.shtml
There isn't a specific link to order it
thanks oldjim, appreciated, still finding my way around the plusnet portal
Re: Annex M on Plusnet
08-02-2014 11:43 AM
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Because they are charged extra for it
Re: Annex M on Plusnet
08-02-2014 11:51 AM
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*Edit - ignore me - not sure why I though the above unless it was changed just before I joined but it appears it is on both residential and business
http://community.plus.net/library/broadband/broadband-faults-guide-speed/
Re: Annex M on Plusnet
08-02-2014 11:58 AM
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Re: Annex M on Plusnet
08-02-2014 11:59 AM
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Re: Annex M on Plusnet
08-02-2014 12:21 PM
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It is also available on residential
Quote from: DomS I was under the impression that Annex M was also only available on a business line - I may be wrong but it is another "gotcha" if you're signing up for a residential service if so.
Re: Annex M on Plusnet
08-02-2014 12:22 PM
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It isn't - I suggest you do a bit of reading up
Quote from: TORPC We know they are charged fr it but why are they charged for it when it is freely available via other ISP's by default and they do not have to request it either
Re: Annex M on Plusnet
08-02-2014 12:25 PM
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And to charge for a free service that is being supplied elsewhere is a rip-off
@OldJim
My old ISP had Annex-M by default and not once charged for the privilege of using it
Re: Annex M on Plusnet
08-02-2014 12:41 PM
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We offer is separately so you have the choice of having the cheapest package available or having Annex M as an add on.
Re: Annex M on Plusnet
08-02-2014 12:52 PM
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If it was on by default how did they decide who should get it as the effect of Annex M on downstream speeds can be a disaster
Out of interest - who were you with
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