cancel
Showing results for 
Search instead for 
Did you mean: 

Amazon devices won't connect.

Kirkdave
Newbie
Posts: 2
Registered: ‎15-02-2017

Amazon devices won't connect.

I am having a problem with a Amazon echo spot not connecting to WiFi. I got it at Xmas and until recently it's been fine. Now it won't connect at all. I've had a new router but it still won't connect.
Also a few other devices connect but are unreliable showing connected but no internet occasionally.
Has there been a recent firmware update that may have caused this ?
1 REPLY
Plusnet Help Team
Plusnet Help Team
Posts: 824
Thanks: 195
Fixes: 31
Registered: ‎11-01-2018

Re: Amazon devices won't connect.

 

Hi @Kirkdave

 

I'm unaware of any recent firmware changes which may have caused this, but I've tagged our expert in that field @bobpullen just to be sure.

 

In the interim, you may want to take a look at the information here which advises on how to split out the frequencies on your router to provide the Amazon Echo with a dedicated connection.

 

Let us know how you get on.

 

Best wishes

 

Dave

If this post resolved your issue please click the 'This fixed my problem' button
 Dave G
 Plusnet Help Team