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Am I going live?

reece251
Grafter
Posts: 155
Registered: ‎19-03-2013

Am I going live?

Is everything all set for my go live date? . I wish I could go live now =( also if i come on the forum tommorow will i be able to ask you guys to activate me when you see my post or do you just have to wait for the automated process to do it itself or can you manually activate it if i request it tommorow
23 REPLIES 23
reece251
Grafter
Posts: 155
Registered: ‎19-03-2013

Re: Am I going live?

a cheeky bump
Pettitto
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 6,346
Fixes: 5
Registered: ‎26-11-2011

Re: Am I going live?

Hi reece251,
Yep, we're all set for you to go live anytime up until midnight tomorrow night.
reece251
Grafter
Posts: 155
Registered: ‎19-03-2013

Re: Am I going live?

can i request to manually be activated. say its 1pm and i want to be activated then can i ask you guys to manually acticate me or will i have to wait. Is there also an average time that it gets activated or is it random.
Pettitto
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 6,346
Fixes: 5
Registered: ‎26-11-2011

Re: Am I going live?

Yes, that's not a problem, if the order has completed on our suppliers side, we can manually activate everything for you.
It's a little random which is why the timescale goes up to midnight. Hopefully it's sorted sooner rather than later so we can get you back online!
reece251
Grafter
Posts: 155
Registered: ‎19-03-2013

Re: Am I going live?

yeah i despratley need it sooner rather than later. Can i post at around 9am tommorow and ask someone to take personal ownership of this case for the day to activate it as soon as it becomes active on the suppliers side
Pettitto
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 6,346
Fixes: 5
Registered: ‎26-11-2011

Re: Am I going live?

I'll check for you tomorrow morning and I'll let you know on this thread once everything has gone active.
reece251
Grafter
Posts: 155
Registered: ‎19-03-2013

Re: Am I going live?

thanks so much chris speak to you then Cheesy
Chris
Legend
Posts: 17,724
Thanks: 600
Fixes: 169
Registered: ‎05-04-2007

Re: Am I going live?

Reece, is your router plugged in at the moment? If so which lights are on and are they flashing or solid?
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
reece251
Grafter
Posts: 155
Registered: ‎19-03-2013

Re: Am I going live?

nothings plugged in at the moment as i was told to plug nothing in. i will be back at my property at around 10 or 11 tonight shall i plug it in tonight then post on this thread if any lights are showing
reece251
Grafter
Posts: 155
Registered: ‎19-03-2013

Re: Am I going live?

Any updates Chris or other plus net staff?
Pettitto
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 6,346
Fixes: 5
Registered: ‎26-11-2011

Re: Am I going live?

I'll get back to you tomorrow to let you know if the connection has gone live yet. Please don't connect your router until we have activated everything at our end Smiley
reece251
Grafter
Posts: 155
Registered: ‎19-03-2013

Re: Am I going live?

I thought my broadband was  ready because the other Chris asked if any lights were on
Pettitto
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 6,346
Fixes: 5
Registered: ‎26-11-2011

Re: Am I going live?

Sorry for the confusion there. Your order is still in a committed stage.
I'll check again before I leave the office today ad if it's still not complete, again tomorrow morning.
reece251
Grafter
Posts: 155
Registered: ‎19-03-2013

Re: Am I going live?

ok thanks drop me a post here as soon as it is