Am I able to get Plusnet Value for £6.49 rather than £12.99?
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Am I able to get Plusnet Value for £6.49 rather than £12.99?
25-08-2011 12:29 PM
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I pay £12.99 per month but have seen that Value is being advertised as £6.49 per month (currently even less for new customers)
I am unsure what 'market' I am on but my local exchange is Wivenhoe (code EAWIV)
Am i able to get Extra for any cheaper than £12.99?
Thanks
Re: Am I able to get Plusnet Value for £6.49 rather than £12.99?
25-08-2011 12:35 PM
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Raise a ticket.
To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
Re: Am I able to get Plusnet Value for £6.49 rather than £12.99?
25-08-2011 12:39 PM
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Quote from: Alex Your mother-in-law will be able to get the lower price as well but you will have to request this on that account as the change doesn't happen automatically.
The method for this is the same. Login to the portal with the above link and choose the "Upgrade Account" option. You should be able to choose the same product but you'll see the price is lower. The change will take effect from the next billing as will yours.
That post by Alex on here http://community.plus.net/forum/index.php/topic,97883.msg827704.html#msg827704 seemed to imply that you can do it directly via the portal
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Am I able to get Plusnet Value for £6.49 rather than £12.99?
25-08-2011 12:46 PM
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Re: Am I able to get Plusnet Value for £6.49 rather than £12.99?
25-08-2011 2:59 PM
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I tried to do it through the portal but it only allows me to switch to Extra at £11.49 or 'Keep this product' (Value at £12.99)
Guess I need to open a question on my account & ask to stay with Extra but with the cheaper pricing.
Am I correct in thinking that there are no hidden fees to pay & that I will not be tied down to a new 12 month contract?
Thanks again
Re: Am I able to get Plusnet Value for £6.49 rather than £12.99?
25-08-2011 3:15 PM
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However maybe a DCT member can confirm?
To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
Re: Am I able to get Plusnet Value for £6.49 rather than £12.99?
26-08-2011 1:24 PM
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Just changed your market for you, you'll pay the cheaper price from now on and I'm happy to say there'll be no one off charges or changes to your account at all as a result (other than the cheaper price )
Re: Am I able to get Plusnet Value for £6.49 rather than £12.99?
26-08-2011 9:51 PM
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Cheers PN
Re: Am I able to get Plusnet Value for £6.49 rather than £12.99?
27-08-2011 3:16 AM
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Re: Am I able to get Plusnet Value for £6.49 rather than £12.99?
30-08-2011 4:47 PM
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I noticed that you closed your fault ticket, That's a shame. If you can open another one we can see what we can do if it doesn't pick up.
Jojo
Re: Am I able to get Plusnet Value for £6.49 rather than £12.99?
31-08-2011 4:13 AM
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Thank you,
jim:quote
Re: Am I able to get Plusnet Value for £6.49 rather than £12.99?
31-08-2011 1:55 PM
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I've passed your ticket to the relevant department re: http://community.plus.net/forum/index.php/topic,97734.msg831586.html#msg831586
So that we can track this issue please keep all further updates in this thread.
Re: Am I able to get Plusnet Value for £6.49 rather than £12.99?
31-08-2011 4:07 PM
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jim:quote
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