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All lights, no internet

AllanJ
Dabbler
Posts: 11
Registered: ‎17-05-2020

All lights, no internet

All lights are green on the router, but I have had no internet all day. Tried all the usual reboots and so forth, but nothing.

Has anyone else had the same problem today up here in glorious sunny Edinburgh.

Thanks
12 REPLIES 12
katiefoulkes
Newbie
Posts: 1
Registered: ‎22-05-2020

Re: All lights, no internet

Yes, same for us here in Wirral. Same problem for last couple of weeks 😞

Orwell
Plusnet Help Team
Plusnet Help Team
Posts: 46
Thanks: 10
Fixes: 1
Registered: ‎09-03-2020

Re: All lights, no internet

Hi AllanJ,

Thank you for the prompt reply, and I am sorry to note the inconvenience.

Upon testing the services, I identified no known external faults and a stable connection speed of 19.5mbps against the advertised minimum of 4mbps.

 

So that you can view the test results, I have created this online thread: https://www.plus.net/wizard/?p=view_question&id=201976483

 

To rule out any potential internal fault causes, please follow these tutorials: -

 

1) http://youtu.be/br8Q3S-fOl4

2) http://youtu.be/J57pgKdRcBY

3) http://youtu.be/UMP0BOwSHKI

 

If you notice no improvement after plugging the micro-filter into the test port behind the face-plate of the master-socket, please let know and I will schedule the engineer visit.

 

The reason for doing it in this order is because there is a £65 charge if the fault cause is located internally, whereas there isn't if is external. 

Best Wishes
- Ken

 

 Ken Bryant
 Plusnet Help Team
Orwell
Plusnet Help Team
Plusnet Help Team
Posts: 46
Thanks: 10
Fixes: 1
Registered: ‎09-03-2020

Re: All lights, no internet

Hi AllanJ,

 

If  you have any further questions, please reply via the online thread: https://www.plus.net/wizard/?p=view_question&id=201976483

 

Best Wishes

- Ken

 Ken Bryant
 Plusnet Help Team
Orwell
Plusnet Help Team
Plusnet Help Team
Posts: 46
Thanks: 10
Fixes: 1
Registered: ‎09-03-2020

Re: All lights, no internet

Hi katiefoulkes,

 

Thank you for your message, and I am sorry to note the inconvenience.

 

So that I may assist you further, please private message me your account username.

 

Best Wishes

- Ken

 Ken Bryant
 Plusnet Help Team
acolwill
Newbie
Posts: 2
Registered: ‎22-05-2020

Re: All lights, no internet

Hi,
we are having the same problem. All lights green and on but we have no internet. On our devices its telling us to sign in but nothing happens when we do.
Could you please help?
Orwell
Plusnet Help Team
Plusnet Help Team
Posts: 46
Thanks: 10
Fixes: 1
Registered: ‎09-03-2020

Re: All lights, no internet

Hi acolwill,

 

Thank you for your message, and I am sorry to note the inconvenience.

 

So that I may assist you further, please private message me your account username.

 

Best Wishes

- Ken

 Ken Bryant
 Plusnet Help Team
AllanJ
Dabbler
Posts: 11
Registered: ‎17-05-2020

Re: All lights, no internet

No joy after trying all the tests. Micro filter is still in the master socket. Still all lights on and no internet.
acolwill
Newbie
Posts: 2
Registered: ‎22-05-2020

Re: All lights, no internet

Sorry I'm new to this. How do I private message you?
agedgopher
Seasoned Pro
Posts: 404
Thanks: 267
Fixes: 11
Registered: ‎02-12-2016

Re: All lights, no internet

If you click on the image in top left of the invite to PM then the person's profile will appear. Then on the right hand side there is a box to send a private message. Hope that helps.

AllanJ
Dabbler
Posts: 11
Registered: ‎17-05-2020

Re: All lights, no internet

Internet is back on. Thanks Plusnet. I don't know what you did but it seems to be working now.

Allanj

Orwell
Plusnet Help Team
Plusnet Help Team
Posts: 46
Thanks: 10
Fixes: 1
Registered: ‎09-03-2020

Re: All lights, no internet

Hi Allanj,

 

I'm really pleased to note that the service is back up and running.

 

Thank you for letting me know.

 

Wishing you a great weekend.

 

Best Wishes

- Ken

 Ken Bryant
 Plusnet Help Team
Orwell
Plusnet Help Team
Plusnet Help Team
Posts: 46
Thanks: 10
Fixes: 1
Registered: ‎09-03-2020

Re: All lights, no internet

Hi acolwill,

 

If I can be of any further assistance, please let me know.

 

Best Wishes

- Ken

 Ken Bryant
 Plusnet Help Team