All lights, no internet
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All lights, no internet
22-05-2020 3:10 PM
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Has anyone else had the same problem today up here in glorious sunny Edinburgh.
Thanks
Re: All lights, no internet
22-05-2020 3:55 PM
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Yes, same for us here in Wirral. Same problem for last couple of weeks 😞
Re: All lights, no internet
22-05-2020 6:16 PM
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Hi AllanJ,
Thank you for the prompt reply, and I am sorry to note the inconvenience.
Upon testing the services, I identified no known external faults and a stable connection speed of 19.5mbps against the advertised minimum of 4mbps.
So that you can view the test results, I have created this online thread: https://www.plus.net/wizard/?p=view_question&id=201976483
To rule out any potential internal fault causes, please follow these tutorials: -
1) http://youtu.be/br8Q3S-fOl4
2) http://youtu.be/J57pgKdRcBY
3) http://youtu.be/UMP0BOwSHKI
If you notice no improvement after plugging the micro-filter into the test port behind the face-plate of the master-socket, please let know and I will schedule the engineer visit.
The reason for doing it in this order is because there is a £65 charge if the fault cause is located internally, whereas there isn't if is external.
Best Wishes
- Ken
Re: All lights, no internet
22-05-2020 6:20 PM
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Hi AllanJ,
If you have any further questions, please reply via the online thread: https://www.plus.net/wizard/?p=view_question&id=201976483
Best Wishes
- Ken
Re: All lights, no internet
22-05-2020 6:21 PM
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Re: All lights, no internet
22-05-2020 7:11 PM
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we are having the same problem. All lights green and on but we have no internet. On our devices its telling us to sign in but nothing happens when we do.
Could you please help?
Re: All lights, no internet
22-05-2020 7:16 PM
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Re: All lights, no internet
22-05-2020 7:34 PM
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Re: All lights, no internet
22-05-2020 7:47 PM
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Re: All lights, no internet
22-05-2020 8:16 PM
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If you click on the image in top left of the invite to PM then the person's profile will appear. Then on the right hand side there is a box to send a private message. Hope that helps.
Re: All lights, no internet
22-05-2020 10:04 PM
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Internet is back on. Thanks Plusnet. I don't know what you did but it seems to be working now.
Allanj
Re: All lights, no internet
23-05-2020 3:19 PM
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Re: All lights, no internet
23-05-2020 3:21 PM
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