It appears you may be in the same boat as myself Matt.
Up until about three days ago I had full line speed at all times. (6.5mb) I am on the PAYG product where I pay for this, and I was getting it. Happy bunny.
About three days ago, my peak speed dropped to below 600kbps, and my off peak now doesnt even reach my line speed. Best I can get is about 4mb.
It would appear that either PN have changed something which has affected my product, or someone has visited the exchange, and for some unknown reason moved me onto another VP.
As you have found out, this is a bizzare industry, in which the customer, and even the ISP has no direct form of complaint to the people actually providing the service. You cant speak to BTwholesale, you cant get PN to request anything from BT, and you just get threat after threat of being charged should the fault be at your end. I know full well its not at my end, and I honestly believe these "threats" are made to dissuade people from carrying on with their complaint, as it means BT will actually have to do something.
You can be paying full price for a full speed service, and then without warning it can be cut by up to 90%, you are given no answer as to why, no form of redress with the people who are responsible, and to maintain your now 90% reduced product, you still get to pay full price. It is completely unfair to the consumer and the governing bodies seem unwilling to do anything that will see this situation improved for the customer.
And as of next year we all get to pay 50p per month extra toward having this pathetic service rolled out to everyone! Before they start rolling it out to everyone, it may be an idea for BT to fix the massive failings with the existing level of service. Start becoming directly answerable to customers whos service is complete garbage for a start.
Ive created my own thread so as to not untidy anyone elses:
http://community.plus.net/forum/index.php/topic,81795.0.html
