Adsl dropouts
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- Re: Adsl dropouts
Adsl dropouts
09-05-2015 2:24 PM
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I've been experiencing ADSL drop outs all morning. The ADSL light on the router will go out and will flash, connect for maybe 5-10 minutes and then cut off again, which obviously cuts out the internet light as well. I've contacted BT in case it was a line fault and they're telling me it's not, so here I am to see if I can find any answers from you guys. At the moment it seems to be connected but has been dropping out again quite often. I've only noticed it since this morning.
Thanks for any help,
Matt
Re: Adsl dropouts
09-05-2015 2:55 PM
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http://www.plus.net/support/service/network_performance/broadband_bandwidth_usage.shtml
Re: Adsl dropouts
09-05-2015 3:05 PM
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Re: Adsl dropouts
09-05-2015 5:02 PM
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Reset the modem and now back on line, never showed a red light but with nothing connected but the green light was flashing on and off for several minutes.
Re: Adsl dropouts
09-05-2015 6:02 PM
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Quote from: The Judging by the usage graphs page today it appears that the gateway ptw-ag03 has been regularly dropping all its users
I would have hoped that it would be fairly obvious that that is not happening, and it's just the graph that is sometimes missing the data. It's pcl-bng02 which has the gaps on the graph. If a lot of or all the users drop off a gateway, generally they don't all re-connect to that gateway a short time later. Also if a lot of users did get disconnected, there would probably be a thread with people commenting on it and the knock-on effect of the increased load on the other gateways.
Re: Adsl dropouts
09-05-2015 6:50 PM
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@mmorris85
Can you post your TG582n Full DSL stats (modem/router login needed)
Also check your phone line - Can you hear/have you heard any crackling or other noises on the line when using the phone? Have you had any problems with incoming or outgoing calls? Try the Quiet Line Test 17070 option 2 if need be.
Re: Adsl dropouts
09-05-2015 8:48 PM
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Terrible internet connection since around 3pm. Connections to the internet have only been lasting a matter of seconds or minutes at the most. Hope it lasts long enough to write this.
Postcode: TW15 2QE
Who has messed with what?
Regards
Re: Adsl dropouts
09-05-2015 8:55 PM
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Re: Adsl dropouts
09-05-2015 9:03 PM
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Re: Adsl dropouts
09-05-2015 9:06 PM
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Are you connected wirelessly or by ethernet?
Re: Adsl dropouts
09-05-2015 9:15 PM
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We have the TG582n but I'm unable to access admin as this isn't my house: the owner will be home later.
This computer is connected by ethernet cable.
This is about as stable as it has been all day.
Re: Adsl dropouts
09-05-2015 9:18 PM
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Re: Adsl dropouts
09-05-2015 9:54 PM
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Link Information
Uptime: 0 days, 0:03:58
DSL Type: ITU-T G.992.5
Bandwidth (Up/Down) [kbps/kbps]: 851 / 19.118
Data Transferred (Sent/Received) [MB/MB]: 8,67 / 56,00
Output Power (Up/Down) [dBm]: 10,1 / 0,0
Line Attenuation (Up/Down) [dB]: 6,0 / 12,5
SN Margin (Up/Down) [dB]: 10,8 / 4,3
System Vendor ID (Local/Remote): TMMB / ----
Chipset Vendor ID (Local/Remote): BDCM / IFTN
Loss of Framing (Local/Remote): 42 / 0
Loss of Signal (Local/Remote): 5 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): -
Error Seconds (Local/Remote): 331 / 0
FEC Errors (Up/Down): 530 / 52.751
CRC Errors (Up/Down): 18 / 452
HEC Errors (Up/Down): 77 / 24.643
Re: Adsl dropouts
09-05-2015 11:01 PM
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What about the line itself, have you done the quiet line test?
Re: Adsl dropouts
10-05-2015 9:58 AM
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This morning no internet then internet for a few mins and then off for ages.
Tried a different filter but no change.
When the internet went off trying to access the admin these messages were displaying ...
503 Service Unavailable
No Broadband found.
Ensure your service is active. We'll email and text you when everything's ready.
Verify if your Technicolor Gateway is correctly connected to your DSL line. For more information consult your documentation.
Please close this window and try again.
Connection could not be established: Could not bring up link
Your DSL connection is down. Verify that your Technicolor Gateway is correctly connected to your phone line. If the problem persists, check your documentation.
On last check the message said that 'you have successfully setup your modem'
On the phone now to Plusnet
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