Adsl Up and Down Frequently
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- Adsl Up and Down Frequently
Re: Adsl Up and Down Frequently
01-03-2019 12:25 PM
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Here you go, Mark - Looks like the majority of the drops have been this morning onwards.
Best wishes
Dave
Re: Adsl Up and Down Frequently
07-03-2019 8:45 AM
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Hi Dave,
When i got home last Friday the internet connection had been up since lunchtime, and no problems after that until yesterday early evening and into today when it has been up and down constantly. Will try connecting directly to master socket tonight, but it looks like the pattern of last november/december is coming back - connection ok most of the week, but hopeless towards the end of the working week. Can you let be have another connection graph please?
Mark.
Re: Adsl Up and Down Frequently
07-03-2019 11:44 AM
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Hi @MarkC
Here is your RADIUS image;
I would advise on connecting to your Test Socket as stated above.
Give this a go and let us know how your connection fairs.
Kind Regards,
MoR
Re: Adsl Up and Down Frequently
07-03-2019 7:35 PM
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Hi MoR,
router and phone connected to master socket @ 19:20 this evening. BB has already dropped once - can you provide a graph tomorrow morning to see how its doing?
Thanks,
Re: Adsl Up and Down Frequently
08-03-2019 8:23 AM
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Re: Adsl Up and Down Frequently
08-03-2019 10:33 AM
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Re: Adsl Up and Down Frequently
08-03-2019 10:54 AM
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MoR,
I've just being going through the fault checker, and when it got to the 'is the line noisy' step i got the wife to check the line (she's at home on Friday's) and she says it's crackly (not very noisy but certainly not quiet). I think that means i have to raise it as a phone fault with BT - am i correct?
Mark
Re: Adsl Up and Down Frequently
08-03-2019 10:59 AM
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Hi @MarkC
Do BT provide you landline service?
I would 100% get that checked first as most (though not all) ADSL faults stem from a WLR3 (phone) issue.
Thanks,
MoR
Re: Adsl Up and Down Frequently
08-03-2019 11:02 AM
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Re: Adsl Up and Down Frequently
09-03-2019 2:04 PM
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Hi @MasterOfReality ,
Phone is not currently noisy, but broadband still keeps dropping. I've replaced filters and we are still connected directly to master (test) socket. I can't use the link you supplied to raise a fault as it keeps going straight to the "talk to your phone provider " step - can you raise a fault for me? If you look at a connection graph you'll see how bad things are at the moment.
Thanks,
Re: Adsl Up and Down Frequently
10-03-2019 2:08 PM
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Hi @MarkC,
Thank you for confirming that your landline isn't noisy at the moment. I'm sorry that your broadband is still intermittent and for the inconvenience caused.
We'll need to arrange an engineer visit so that this can be investigated further. Please can you add your availability for an engineer to the ticket here? If you get back in touch on here once you've done this, we'll pick this back up and get your engineer booked for the earliest available suitable appointment.
Re: Adsl Up and Down Frequently
11-03-2019 10:53 AM
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Re: Adsl Up and Down Frequently
11-03-2019 2:06 PM
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Re: Adsl Up and Down Frequently
13-03-2019 9:32 AM
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Can someone please give me a connection graph for the last few days?
Thanks,
Re: Adsl Up and Down Frequently
13-03-2019 11:48 AM
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