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Adsl Up and Down Frequently

RandallFlagg
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,915
Fixes: 75
Registered: ‎11-01-2018

Re: Adsl Up and Down Frequently

 

Here you go, Mark - Looks like the majority of the drops have been this morning onwards.

 

Best wishes

 

Dave

MarkC
Grafter
Posts: 71
Thanks: 6
Registered: ‎05-04-2007

Re: Adsl Up and Down Frequently

Hi Dave,

 

When i got home last Friday the internet connection had been up since lunchtime, and no problems after that until yesterday early evening and into today when it has been up and down constantly. Will try connecting directly to master socket tonight, but it looks like the pattern of last november/december is coming back - connection ok most of the week, but hopeless towards the end of the working week. Can you let be have another connection graph please?

Mark.

MasterOfReality
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,640
Fixes: 57
Registered: ‎26-03-2018

Re: Adsl Up and Down Frequently

Hi @MarkC 

 

Here is your RADIUS image; 

 

 

I would advise on connecting to your Test Socket as stated above. 

 

Give this a go and let us know how your connection fairs.

 

Kind Regards, 

MoR

 

MarkC
Grafter
Posts: 71
Thanks: 6
Registered: ‎05-04-2007

Re: Adsl Up and Down Frequently

Hi MoR,

 

router and phone connected to master socket @ 19:20 this evening. BB has already dropped once - can you provide a graph tomorrow morning to see how its doing?

Thanks,

MarkC
Grafter
Posts: 71
Thanks: 6
Registered: ‎05-04-2007

Re: Adsl Up and Down Frequently

Hi Guys, Checked this morning and internet has been up and down over the night. Router plugged into master socket. I think we'll need to escalate as a fault - it's looking just like what was happening in November and December of last year. Someone can be present either today (am or pm), 15th (am or pm) or 22nd (am or pm). Thanks, Mark
MasterOfReality
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,640
Fixes: 57
Registered: ‎26-03-2018

Re: Adsl Up and Down Frequently

Hi @MarkC 

 

Really sorry to hear this is the case. 


Can you please raise a fault here so that we can get this escalated to our supplier? 

 

Thanks, 

MoR

 

 

MarkC
Grafter
Posts: 71
Thanks: 6
Registered: ‎05-04-2007

Re: Adsl Up and Down Frequently

MoR,

 

I've just being going through the fault checker, and when it got to the 'is the line noisy' step i got the wife to check the line (she's at home on Friday's) and she says it's crackly (not very noisy but certainly not quiet). I think that means i have to raise it as a phone fault with BT - am i correct?

 

Mark

MasterOfReality
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,640
Fixes: 57
Registered: ‎26-03-2018

Re: Adsl Up and Down Frequently

Hi @MarkC 

 

Do BT provide you landline service? 

 

I would 100% get that checked first as most (though not all) ADSL faults stem from a WLR3 (phone) issue. 

 

Thanks, 

MoR

MarkC
Grafter
Posts: 71
Thanks: 6
Registered: ‎05-04-2007

Re: Adsl Up and Down Frequently

@MasterOfReality ,

 

Yes - BT is landline provider. Off to their fault tracker.....

 

Mark

MarkC
Grafter
Posts: 71
Thanks: 6
Registered: ‎05-04-2007

Re: Adsl Up and Down Frequently

Hi @MasterOfReality ,

Phone is not currently noisy, but broadband still keeps dropping. I've replaced filters and we are still connected directly to master (test) socket. I can't use the link you supplied to raise a fault as it keeps going straight to the "talk to your phone provider " step - can you raise a fault for me? If you look at a connection graph you'll see how bad things are at the moment.

 

Thanks,

 

EmilyD
Plusnet Help Team
Plusnet Help Team
Posts: 2,032
Thanks: 357
Fixes: 117
Registered: ‎26-03-2018

Re: Adsl Up and Down Frequently

Hi @MarkC,

 

Thank you for confirming that your landline isn't noisy at the moment. I'm sorry that your broadband is still intermittent and for the inconvenience caused.

 

We'll need to arrange an engineer visit so that this can be investigated further. Please can you add your availability for an engineer to the ticket here? If you get back in touch on here once you've done this, we'll pick this back up and get your engineer booked for the earliest available suitable appointment.

 

If this post resolved your issue please click the 'This fixed my problem' button
 Emily D
 Plusnet Help Team
MarkC
Grafter
Posts: 71
Thanks: 6
Registered: ‎05-04-2007

Re: Adsl Up and Down Frequently

I've updated the ticket.
MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 8,896
Thanks: 1,506
Fixes: 480
Registered: ‎01-01-2012

Re: Adsl Up and Down Frequently

Thanks for updating the ticket.

We'll get that picked up for you shortly

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
MarkC
Grafter
Posts: 71
Thanks: 6
Registered: ‎05-04-2007

Re: Adsl Up and Down Frequently

Can someone please give me a connection graph for the last few days?

Thanks,

MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 8,896
Thanks: 1,506
Fixes: 480
Registered: ‎01-01-2012

Re: Adsl Up and Down Frequently

Thanks for getting in touch.

I've provided this for you below

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team