Adjust my profile please
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Re: Adjust my profile please
Adjust my profile please
28-06-2013 7:58 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I had my FTTC service installed yesterday and everything is up an running. The download speed only reached 37mb but the BT wholesale speed tester states that my line can achieve 77mb.
I rang up technical support and the adviser said my profile would be adjusted to match the line speed. she said it would take 4 hours or so for the changes to take effect.
I ran a speed test again this morning but no change. I restarted the router but again, no change in speed.
Please can my profile be be changed to match the speed i should be getting?
Thanks
Richard
Re: Adjust my profile please
28-06-2013 9:03 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Welcome to Plusnet and our community forums
I've changed your profile, you should now see the speed difference.
Let me know how you get on.
Re: Adjust my profile please
28-06-2013 6:02 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Adjust my profile please
28-06-2013 6:34 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Adjust my profile please
28-06-2013 6:42 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Download speedachieved during the test was - 57.11 Mbps
For your connection, the acceptable range of speedsis 16 Mbps-77.43 Mbps .
Additional Information:
IP Profile for your line is - 77.43 Mbps
Upload speed achieved during the test was - 15.03Mbps
Additional Information:
Upstream Rate IP profile on your line is - 20 Mbps
Hope this provides the data you need.
Thanks
Richard
Re: Adjust my profile please
28-06-2013 7:02 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
What is your Plusnet profile https://portal.plus.net/my.html?action=data_transfer_speed (requires login to member centre)?
At any given moment in the universe many things happen. Coincidence is a matter of how close these events are in space, time and relationship.
Opinions expressed in forum posts are those of the poster, others may have different views.
Re: Adjust my profile please
28-06-2013 7:32 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Im connected by Ethernet cable to the Router and my Plusnet Profile is:
Estimated line speed:
72Mb (Accurate to within +/- 1Mbit) - Checked on 2013-06-17 22:39:32
Current line speed:
77.4 Mb
Hope this helps.
Richard
Re: Adjust my profile please
29-06-2013 10:02 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
my tap3 test gave me 74meg and standard test gives me 72 meg (which is to be expected)
if you suspect the system is running slow or not giving the correct throughput run the test at different times of the day (0700,1000,1400,1800,2100,2300 for instance) that will show the "slow down" due to traffic management and give you a true capacity average for your line
my estimated line speed prior to activation was 62meg so I was pleasantly surprised when I got a higher download speed
Re: Adjust my profile please
01-07-2013 8:45 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Just waiting for someone from plusnet that everything is ok from their end...
Richard
jim:quote
Re: Adjust my profile please
01-07-2013 1:32 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
The broadband order is complete and the line profiles are matching from our side, we're just waiting for the number port order to complete now
Re: Adjust my profile please
01-07-2013 1:49 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Plusnet profile is 78 max I was getting 37 now getting 15 if I'm lucky.
It was set to 40 for BT testing results and had relatively consistent speed.
So resetting my profile manually by BT back to what it was would be appreciated.
Then the testing can continue but the speed drop only happened since it has been locked at 29.85
40+ is what my line can handle so synch speed and actual speed has dropped since being locked.
Thanks
Craig
Re: Adjust my profile please
01-07-2013 9:56 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Quote from: Matt Hi there,
The broadband order is complete and the line profiles are matching from our side, we're just waiting for the number port order to complete now
My speed is still below of what i should be getting:
Download speedachieved during the test was - 50.64 Mbps
For your connection, the acceptable range of speedsis 16 Mbps-77.43 Mbps .
Additional Information:
IP Profile for your line is - 77.43 Mbps
Upload speed achieved during the test was - 15.23Mbps
Additional Information:
Upstream Rate IP profile on your line is - 20 Mbps
Is there anything further that can done?
Thanks
Richard
Re: Adjust my profile please
02-07-2013 10:21 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Your profile is set correctly, are you able to try a PPPoE connection?
Re: Adjust my profile please
02-07-2013 8:38 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Yes, i tried a PPPoE connection with no improvement:
Download speedachieved during the test was - 47.19 Mbps
For your connection, the acceptable range of speedsis 16 Mbps-77.43 Mbps .
Additional Information:
IP Profile for your line is - 77.43 Mbps
Upload speed achieved during the test was - 14.44Mbps
Additional Information:
Upstream Rate IP profile on your line is - 20 Mbps
Hope this helps!
Thanks
Richard
Re: Adjust my profile please
03-07-2013 12:36 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Re: Adjust my profile please