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Activation

gwatts86
Newbie
Posts: 2
Registered: ‎11-06-2018

Activation

Morning,

My broadband was meant to go live on Friday 8th, but this didn't happen due to a fault with the phone line.

This all appears to be fixed now, and I can confirm that my phone is now working.

Any idea when/how I get my broadband activated?

Thanks
3 REPLIES 3
MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 8,142
Thanks: 998
Fixes: 403
Registered: ‎01-01-2012

Re: Activation

Sorry to hear this.

We've chased this with our suppliers and they've advised that there is a issue at the cabinet that needs resolving.

The next update is due on the 15th

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
gwatts86
Newbie
Posts: 2
Registered: ‎11-06-2018

Re: Activation

Still no Internet...... Any more updates from BT?
OllieC
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 799
Fixes: 46
Registered: ‎23-01-2018

Re: Activation

Hi @gwatts86

 

I'm really sorry about the delays that you are experiencing.

 

I contacted our suppliers this morning for the update and they have stated there are still ongoing delays with your cabinet. 

 

The specific team dealing with this said they should be able to sort this by end of day today but I know we have heard this before. 

 

If no update is provided at the latest of tomorrow morning 21/6/18 a secondary escalation will be requested. 

 

Please let us know if we can be of further assistance and accept our sincerest apologies for the delays you are experiencing. 

 

Thank you.