Activation query
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Activation query
03-12-2012 6:38 PM
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Help???!!!!
Re: Activation query
03-12-2012 6:51 PM
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I suggest giving the CSC a ring (0800 432 0200) and ask them to activate your line. Assuming BT have completed the administration side of their task (routing information) you should then be able to connect to Plusnet and the Internet.
The downside is that charging for your service will start as soon as Plusnet activate your line even if the BT work is incomplete so your can't connect. However in your shoes I'd be inclined to take the risk. Your call though.
David
Re: Activation query
03-12-2012 7:05 PM
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Re: Activation query
04-12-2012 9:27 AM
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Re: Activation query
04-12-2012 11:53 AM
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Re: Activation query
04-12-2012 12:00 PM
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Re: Activation query
04-12-2012 12:53 PM
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To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
Re: Activation query
04-12-2012 1:08 PM
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Re: Activation query
04-12-2012 1:16 PM
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Re: Activation query
04-12-2012 1:32 PM
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Quote from: Matt As above If the routing at the exchange hasn't been done yet (unfortunately we've no way of knowing until the order is marked as complete) then even though you're in sync your username won't route the connection through to our servers and you won't be able to connect.
My order says this:
Account Summary
Date Order Number Product Cost Order Status Other Links
03/12/2012 BP02059751 Extra with included 60GB bandwidth £11.49(monthly) Complete
View order status
Upgrade
Data transfer usage
Update payment details
03/12/2012 N/A Talk Evenings & Weekends £13.99(monthly) Active
Change product
Top-up credit
Home Phone control panel
Re: Activation query
04-12-2012 2:20 PM
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The broadband order is definitely due to complete on the 10th, I've double checked this on our suppliers systems just to be certain.
I've activated the account on our side for you which means that you may now be able to connect but this isn't something we can guarantee until the order completes, also please be aware this also means that we would not be able to raise any faults with the service if any issues occur (again until the order completes).
Adam
Re: Activation query
04-12-2012 2:31 PM
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