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Activation day passed but no update on internet

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edcherie
Hooked
Posts: 6
Registered: ‎16-10-2019

Activation day passed but no update on internet

Hi,

My activation day supposed to be yesterday. I got notification about phone line being ready two days ago, however yesterday, on supposed activation day, I had no updates about the broadband. Would like to know what is the status and/or what steps I need to take to fix the issue.

2 REPLIES 2
Plusnet Help Team
Plusnet Help Team
Posts: 1,631
Thanks: 272
Fixes: 56
Registered: ‎26-03-2018

Re: Activation day passed but no update on internet

Fix

Hi @edcherie 

 

Form looking at your account I can see we sent this ticket saying everything was ready to go. 

 

Can you try setting up the router and let us know if this doesn't provide a connection? 

 

Thanks, 

MoR

If this post resolved your issue please click the 'This fixed my problem' button
 MoR
 Plusnet Help Team
cancunia
Dabbler
Posts: 22
Registered: ‎18-09-2019

Re: Activation day passed but no update on internet

Same thing happened to me in September, I got messages to say the phone line was active, but none about BBand. I called the service desk who told me the BBand had been activated but some 'backoffice' work hadn't been done so I didn't get a message. All was sorted there & then.