Firstly, having joined Plusnet partly due their customer service reputation I've been quite disappointed with the quality of that service since joining. I tried using Live Chat (not available), calling (disconnected because 'very busy') and twitter (no response and I'm not a fan of using twitter to discuss problems). I'm left with posting on a semi-public forum, which seems like a ridiculous way to deal with issues.
I signed up to Plusnet on December 13, had my phone line activated on December 15 and am expecting my broadband to be activated December 21-24 next week. However I've not heard anything about my router being dispatched, which is concerning given Christmas is coming and deliveries may be delayed and I still have no idea when my service will be activated.
Moreover I signed up via the Uswitch website and was offered a £60 reward for signing up, I've not had any information about how to claim this back.
Any help on these two problems would be very much appreciated,
Justin
