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Activation Date

FIXED
andywilliamsuk
Newbie
Posts: 2
Registered: ‎28-02-2017

Activation Date

Hi.  Switched to Plusnet.  Was advised my switchover date would be 28th Feb and no service currently.  When I check the Order Tracker, it implies there is a problem.  Can someone give me an update please.

 

Many thanks.

3 REPLIES 3
Anoush
Plusnet Staff
Plusnet Staff
Posts: 2,227
Thanks: 399
Fixes: 122
Registered: ‎22-08-2015

Re: Activation Date

Fix

Hi there

 

I'm really sorry to hear of the delay. I've looked into your account and I can see your order completed yesterday however your account failed to activate automatically. I've just done this for you now.

 

Can you let me know if you can connect to the internet now?

This is my personal Community Forum account to help out around these parts while I'm at home. If I'm posting from the 1st March 2020, this means I'm off-duty with no access to internal systems.
If this post resolved your issue, please click the 'This fixed my problem' button
andywilliamsuk
Newbie
Posts: 2
Registered: ‎28-02-2017

Re: Activation Date

Fantastic.  Thank you for sorting this out for me.   All working fine now.  🙂

Anoush
Plusnet Staff
Plusnet Staff
Posts: 2,227
Thanks: 399
Fixes: 122
Registered: ‎22-08-2015

Re: Activation Date

Awesome, no problems.

 

If there's anything else I can help with just let me know. Smiley

This is my personal Community Forum account to help out around these parts while I'm at home. If I'm posting from the 1st March 2020, this means I'm off-duty with no access to internal systems.
If this post resolved your issue, please click the 'This fixed my problem' button