Activation 8th still not happened
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Activation 8th still not happened
08-04-2009 9:27 AM
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Hurry up BTw switch me
Mark
Re: Activation 8th still not happened
08-04-2009 9:45 AM
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If it was a mass migration then it will be done by a specialised team that work at night and normally would provide between midnight and 7am.
Re: Activation 8th still not happened
08-04-2009 9:52 AM
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Quote Singleton orders are ordered using the WBC portal or B2B gateway. Singleton product migration orders are entered as Provide orders. This is defined in the WBC Product Handbook.
· To distinguish a migration order from a standard new provide order where there is no change of CP, the service id (SID) of the old Ipstream/Datastream service must be included in the order.
· If there is a change of CP, a valid MAC must be obtained from the End User and included in the order.
There is a five day lead time for standard singleton orders. However if a change of Care Level is required this will result in a six day lead time to allow time for the care modify order to complete first.
Singleton migrations are completed by the same engineers that execute all exchange frames activities e.g. all provide/cease/home movers across all product groups. If an exchange is particularly busy then CPs may find the lead time for a migration order (and any other frames work) may be impacted. This will be reflected in Keep Customer Informed 2 (KCI2) notification the Customer Promise Date. Singleton orders are executed during normal working hours, five days a week.
Quote Multiple migrations are generally done out of hours by specialised teams. These teams can complete up to 96 re-termination jobs per day per exchange. These teams deliver all Shared Metallic Path Facility (SMPF) & Metallic Path Facility (MPF) frames work.
The specialised teams normally consist of 6 people.
Re: Activation 8th still not happened
08-04-2009 12:03 PM
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Re: Activation 8th still not happened
08-04-2009 12:13 PM
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i
Re: Activation 8th still not happened
08-04-2009 12:37 PM
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Re: Activation 8th still not happened
08-04-2009 12:50 PM
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James, yours is due to complete next Tuesday.
Re: Activation 8th still not happened
08-04-2009 6:41 PM
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Re: Activation 8th still not happened
09-04-2009 6:13 AM
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Re: Activation 8th still not happened
14-04-2009 10:38 AM
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My date was changed from the 8th to today due to capacity issues , was this something to do with the major distruption last week ? , also could we please check to see if the order is progressing fine this time round .
Many Thanks
Mark
Re: Activation 8th still not happened
14-04-2009 4:10 PM
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Quote 8th to today due to capacity issues
could this be somthing to do with exchange capacity since i was upgraded on 8th
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