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Activated?

Thumb866
Grafter
Posts: 40
Thanks: 1
Registered: ‎12-05-2012

Activated?

Just wondering when I'll be switched on and ready to go? My router arrived on Wednesday. Checking the order tracker and it's been on ' checking your line ' since the hardware arrived..
4 REPLIES 4
Strat
Community Veteran
Posts: 31,320
Thanks: 1,609
Fixes: 565
Registered: ‎14-04-2007

Re: Activated?

Welcome to the forum Thumb866.
Have you tried connecting up your router and see what lights come on?
Do you know your estimated activation date?
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Thumb866
Grafter
Posts: 40
Thanks: 1
Registered: ‎12-05-2012

Re: Activated?

I don't really want to set up and connect the router until I get the green light from pn that it's ready to use. I don't know my activation date? How long does it usually take for the broadband to become active after one receives their router?
spraxyt
Resting Legend
Posts: 10,063
Thanks: 674
Fixes: 75
Registered: ‎06-04-2007

Re: Activated?

I think the router is delivered just before the order is due to complete. Why not give the CSC a ring on 0800 432 0200 (or 0345 140 0200)? They are available 24x7 and should be able to check the status of your order.
David
Pettitto
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 6,346
Fixes: 5
Registered: ‎26-11-2011

Re: Activated?

Quote from: Thumb866
Just wondering when I'll be switched on and ready to go? My router arrived on Wednesday. Checking the order tracker and it's been on ' checking your line ' since the hardware arrived..

Hi Thumb866,
Your broadband activation will complete by midnight on 16/05/2012.
Hope this helps Smiley