Abysmal speeds
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- Re: Abysmal speeds
Abysmal speeds
03-04-2020 8:24 PM
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Re: Abysmal speeds
03-04-2020 9:23 PM
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Same here 0.2Mbps Download speed.
No phone support available and started around 20:30 today. This also happened last week.
Re: Abysmal speeds
04-04-2020 5:42 AM
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To help, if you have a corded landline can you test if there is any noise on the line?
Master socket removing everything else would be best, and test socket would be even better.
Also try making test phone calls, or dialling 17070 and trying an option 2 quiet line test.
Re: Abysmal speeds
04-04-2020 9:27 AM
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Only other information to add is I moved house 3 weeks ago and internet has been on/off since then. Maybe an issue at exchange or my street? Still no Plusnet tech support available today so any further advice is appreciated.
Re: Abysmal speeds
04-04-2020 9:35 AM
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Still terrible speeds.
This is impacting on my work.
Re: Abysmal speeds
04-04-2020 10:01 AM
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I'm in the same boat. To be honest, I'm going to test using 4G and then cancel Plus Net (although how I'm going to manage to cancel is another question). I'll certainly be looking for a refund from the start of April.
Its pretty clear this is caused by contention rates and Plus Net not applying any form of QoS to make sure everyone at least gets the minimum guaranteed speed. Otherwise its a weird coincidence that it started when work and schools all stopped.
We're on an exchange-only broadband line, so are already second class customers.
Re: Abysmal speeds
06-04-2020 4:37 PM
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Speeds are even worse- had my work IT look into it & there’s just no bandwidth. Can’t send/receive anything & the way this is going I’ll be lucky to be in a job next week!
Re: Abysmal speeds
06-04-2020 8:06 PM
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Thanks for people doing the quiet line test - it just rules out noise on your line of course.
The best course of action is for people to raise speed faults, not an ideal time for it to happen when working from home is important. Depends on engineer availability at the moment.
Re: Abysmal speeds
08-04-2020 4:44 PM
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Hello @Shepherds1,
Thanks for reaching out to us here.
I'm sorry you're having trouble with the speed of your service and I apologise for the frustration caused.
I've checked over your line just now and have made some changes to the settings that should allow the speed to reach your estimates - it can take 24 hours for the changes to complete. If you still notice the speeds below esitmates after this time please get back in touch here.
I'm sorry you've had some trouble with your speeds since your recent house move, I can see you got in touch with us over the phone and our tech team have left some troubleshooting steps to follow here. If you're still having trouble please get back in touch here.
Sorry to read you're having trouble with your speed resulting you wishing to move providers. On checkin g your service this afternoon you are currently in sync at 13.mbps which at the top end of your estimates. Are you noticing the deterioration in speeds over a wired or wireless connection? If wireless I'd suggest going ahead and performing a wired speed test while in the test socket so we can make sure you are getting those speeds.
Thanks.
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