ADSL2+

[#1]

I was checking out my sister's line on the bt adsl checker and it says:

Quote

Your exchange is ADSL enabled, and our initial test on your line indicates that your line should be able to have an ADSL broadband service that provides a fixed line speed up to 2Mbps. Our test also indicates that your line currently supports an estimated ADSL Max broadband line speed of 8Mbps; typically the line speed would range between 7Mbps and 8Mbps. Our test also indicates that your line currently supports an estimated ADSL2+ broadband line speed of 17Mbps; typically the line speed would range between 10Mbps and 19.5Mbps. Our test also indicates that your line could support an estimated ADSL 2+ Annex-M broadband upstream line speed of 1.5Mbps and downstream line speed of 17Mbps; typically the downstream speed would range between 10Mbps and 19.5Mbps.

When I look in her high speed broadband in the member centre I note she is getting 6.5mb so I'm assuming she is on ADSL max. How does she go about getting ADSL2+ on her line?

[#2]

Assuming this says 21CN is available then just raise a ticket on her account but make sure that the router supports ADSL2+
http://usertools.plus.net/exchanges/

[#3]

Looks like she is out of luck then as it says:
BT have advised that no current planned date for WBC on 21CN exists
Oh well fibre is coming in the next few months (unless it slips a bit) if she wants that.

[#4]

Quote from: Oldjim

Assuming this says 21CN is available then just raise a ticket on her account but make sure that the router supports ADSL2+ http://usertools.plus.net/exchanges/

Is this up to date?
For instance, with the Broadway exchange it seems to disagree with the information here:
http://www.samknows.com/broadband/exchange_search

[#5]

Surely, if the BT Wholesale checker says this

Quote

Our test also indicates that your line currently supports an estimated ADSL2+ broadband line speed of 17Mbps

then 21CN must already be available.

[#6]

You could also check with http://www.samknows.com/broadband/exchange_search

[#7]

Mmmm that suggests that 21CN is enabled:

Quote

ADSL status: Enabled as of 12/11/2003 ADSL Max status: Enabled as of 31/03/2006 SDSL status: Not available 21CN WBC status: Enabled FTTC status: Available in some areas

[#8]

In which case raise a ticket - they can only say "The computer says no" 

[#9]

Too true. Thanks

[#10]

Just a note to say that it is possible in some circumstances to have FTTC at your local cabinets and not have 21CN/ADSL2+ at the local exchange.
FTTC runs over the 21CN network BUT the FTTC supply does not HAVE to come from the same local exchange as the phone/ADSL comes from.
The FTTC supply might come from a nearby larger exchange which is fully FTTC/21CN enabled.

[#11]

Hi andun84,
I'm glad we managed to get that all sorted. That should all be sorted within 7-10 working days. Let me know if there is anything else I can help with

[#12]

Thanks Chris for picking this up and getting the adsl2+ product put through. It's much appreciated.

[#13]

I'll pass your thanks on to Chris, cheers for letting us know.