ADSL2 gateway problems Ticket ID: 31337606

[#1]

I've been having what sounds like the same problem. I'd originally put it down to the weather, as I'd suddenly got hit by poor performance, packet loss and dropping connections since last Tuesday despite a good stable line sync, but I'm now beginning to suspect it's down to being put on 21CN.
I'm guessing from your profile you're in Salford and connected to the Pendleton exchange, in which case that happens to be the same one I'm connected to. If that's the case, I suspect that's where the problem lies!
If anyone from support reads this, I've had a ticket opened since Wednesday (31437640) that hasn't had a reply yet...

[#2]

Quote from: hyperplanar

I've been having what sounds like the same problem. I'd originally put it down to the weather, as I'd suddenly got hit by poor performance, packet loss and dropping connections since last Tuesday despite a good stable line sync, but I'm now beginning to suspect it's down to being put on 21CN. I'm guessing from your profile you're in Salford and connected to the Pendleton exchange, in which case that happens to be the same one I'm connected to. If that's the case, I suspect that's where the problem lies! If anyone from support reads this, I've had a ticket opened since Wednesday (31437640) that hasn't had a reply yet...

OMG you dont know how happy I am to hear that! 
Yes I am probably going Pendleton exchange - in Langworthy here...   
Sorry you are having problems too - but man, its such a relief to see that it could be the exchange being evil and not me going mad...

[#3]

Quote from: Mand

It basically gives you priority traffic weighting.

Mand, is that available as a add-on for all accounts, presumably at a cost?

[#4]

Hey guys, just reset the router now, and did a pathping... here are z results...

Tracing route to bbc.co.uk [212.58.224.138]
over a maximum of 30 hops:
  0  MacKay-PC.Belkin [192.168.2.3]
  1  192.168.2.1
  2     *     195.166.128.160
  3  gi1-6-604.pcl-gw02.plus.net [84.92.0.229]
  4     *     te2-2.thn-gw2.plus.net [212.159.0.190]
  5  rt0.thdo.bbc.co.uk [212.58.239.25]
  6  212.58.238.149
  7  virtual-vip.thdo.bbc.co.uk [212.58.224.138]
Computing statistics for 35 seconds...
            Source to Here   This Node/Link
Hop  RTT    Lost/Sent = Pct  Lost/Sent = Pct  Address
  0                                           MacKay-PC.Belkin [192.168.2.3]
                                0/ 100 =  0%   |
  1    0ms     0/ 100 =  0%     0/ 100 =  0%  192.168.2.1
                               24/ 100 = 24%   |
  2  ---     100/ 100 =100%    76/ 100 = 76%  195.166.128.160
                                0/ 100 =  0%   |
  3  338ms    24/ 100 = 24%     0/ 100 =  0%  gi1-6-604.pcl-gw02.plus.net [84.92
.0.229]
                                1/ 100 =  1%   |
  4  336ms    25/ 100 = 25%     0/ 100 =  0%  te2-2.thn-gw2.plus.net [212.159.0.
190]
                                0/ 100 =  0%   |
  5  352ms    26/ 100 = 26%     1/ 100 =  1%  rt0.thdo.bbc.co.uk [212.58.239.25]
                                0/ 100 =  0%   |
  6  345ms    25/ 100 = 25%     0/ 100 =  0%  212.58.238.149
                                0/ 100 =  0%   |
  7  340ms    25/ 100 = 25%     0/ 100 =  0%  virtual-vip.thdo.bbc.co.uk [212.58
.224.138]
Trace complete.

Ahh well....
As there is another guy who seems to live quite close to me who is now having the same issues since the upgrade - maybe its our exchange... nothing to do with the line itself but what its passing though (I have no idea what an exchange looks like)...

[#5]

It's possibly exchange related. If that's the case I'd expect to see better results from the elevated weighting though (much like switching to Max Premium on a 20CN congested exchange).

[#6]

So - what next?
What's happened Recap:

• I have bought a new router


• changed RJ45


• I have taken everything back to the master socket, no extensions, 3 different micro filters.


• ran from wireless and cabled just to make sure.


• BT have been out and fixed 2 line faults - battery contact and a rusty small one...


• BT ADSL have been out and found a perfect line.


• Plusnet have prioritised my traffic

Just so we can see at a glance.

[#7]

Reading the last few posts I'm not sure that change will have gone through yet. Changes normally happen overnight and we're not sure when Rami placed the order.

[#8]

Hey Jelv - thanks for stoppin in
Yea I spoke to da guys last night - they said it would be done for then, was an over nighter   I will restart and reping again in a little while, but it should have been done now...
my connection does keep dropping - not sure if that's a good sign or a bad one... mmmm
Anyway - it should have done
adie:quote

[#9]

So I waited till just after lunch to do another pingy...

Tracing route to bbc.co.uk [212.58.224.138]
over a maximum of 30 hops:
  0  MacKay-PC.Belkin [192.168.2.3]
  1  192.168.2.1
  2  lo0.plusnet.thn-ag2.plus.net [195.166.128.93]
  3  vl604.thn-gw2.plus.net [84.92.4.170]
  4  rt0.thdo.bbc.co.uk [212.58.239.25]
  5  212.58.238.133
  6     *     virtual-vip.thdo.bbc.co.uk [212.58.224.138]
Computing statistics for 30 seconds...
            Source to Here   This Node/Link
Hop  RTT    Lost/Sent = Pct  Lost/Sent = Pct  Address
  0                                           MacKay-PC.Belkin [192.168.2.3]
                                0/ 100 =  0%   |
  1    0ms     0/ 100 =  0%     0/ 100 =  0%  192.168.2.1
                               21/ 100 = 21%   |
  2  328ms    21/ 100 = 21%     0/ 100 =  0%  lo0.plusnet.thn-ag2.plus.net [195.
166.128.93]
                                1/ 100 =  1%   |
  3  327ms    24/ 100 = 24%     2/ 100 =  2%  vl604.thn-gw2.plus.net [84.92.4.17
0]
                                0/ 100 =  0%   |
  4  340ms    32/ 100 = 32%    10/ 100 = 10%  rt0.thdo.bbc.co.uk [212.58.239.25]
                                0/ 100 =  0%   |
  5  335ms    22/ 100 = 22%     0/ 100 =  0%  212.58.238.133
                                2/ 100 =  2%   |
  6  327ms    24/ 100 = 24%     0/ 100 =  0%  virtual-vip.thdo.bbc.co.uk [212.58
.224.138]
Trace complete.

Booo

[#10]

I was about to call you before leaving the office but I though its not appropriate to ring after 9PM. Will give you a ring tomorrow Robskiwarrior

[#11]

Nope - its fine - I am a night owl worse to ring at 9am for sure... or 5pm... kids you know.
No worries dude... just trying to push ahead as always
Speak to ya laters, have a relaxing evening
- Rob

[#12]

We moving on with this then? :D:D

[#13]

I have it on good authority you'll be called shortly.

[#14]

/bow thx

[#15]

So something snapped.... we arnt sure what - but I did a packet catching wireshark test, then tried to connect to BT Test account, which meant resetting the router, but I had the wrong details... so I reconnected with my account and:

Tracing route to bbc.co.uk [212.58.224.138]
over a maximum of 30 hops:
  0  MacKay-PC.Belkin [192.168.2.3]
  1  192.168.2.1
  2  lo0.plusnet.thn-ag2.plus.net [195.166.128.93]
  3  vl604.thn-gw1.plus.net [84.92.4.169]
  4  te2-3.thn-gw2.plus.net [212.159.1.58]
  5  rt0.thdo.bbc.co.uk [212.58.239.25]
  6  212.58.238.133
  7  virtual-vip.thdo.bbc.co.uk [212.58.224.138]
Computing statistics for 35 seconds...
            Source to Here   This Node/Link
Hop  RTT    Lost/Sent = Pct  Lost/Sent = Pct  Address
  0                                           MacKay-PC.Belkin [192.168.2.3]
                                0/ 100 =  0%   |
  1    0ms     0/ 100 =  0%     0/ 100 =  0%  192.168.2.1
                                0/ 100 =  0%   |
  2   24ms     0/ 100 =  0%     0/ 100 =  0%  lo0.plusnet.thn-ag2.plus.net [195.
166.128.93]
                                0/ 100 =  0%   |
  3   32ms     0/ 100 =  0%     0/ 100 =  0%  vl604.thn-gw1.plus.net [84.92.4.16
9]
                                0/ 100 =  0%   |
  4   37ms     0/ 100 =  0%     0/ 100 =  0%  te2-3.thn-gw2.plus.net [212.159.1.
58]
                                0/ 100 =  0%   |
  5   38ms     0/ 100 =  0%     0/ 100 =  0%  rt0.thdo.bbc.co.uk [212.58.239.25]
                                0/ 100 =  0%   |
  6   28ms     0/ 100 =  0%     0/ 100 =  0%  212.58.238.133
                                0/ 100 =  0%   |
  7   22ms     0/ 100 =  0%     0/ 100 =  0%  virtual-vip.thdo.bbc.co.uk [212.58
.224.138]
Trace complete.

So now the plan is to see what happens over the next few days... Rami dosn't really know what happened and nore do I... but this evening maybe BT heard my crys and fixed something...