ADSL2+ Upgrade
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ADSL2+ Upgrade
30-01-2012 10:43 AM
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21CN is now available on my exchange. I have just raised a ticket to be upgraded to ADSL2+ and have my upload speed uncapped. My ticket was answered immediately, but Martin says that it could take up to 6 weeks. Is there any chance that a manual order can be any quicker?
Thanks
Hingy
Re: ADSL2+ Upgrade
30-01-2012 11:16 AM
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I've placed the order manually so this should complete next Monday for you.
Jojo
Re: ADSL2+ Upgrade
30-01-2012 11:17 AM
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Many thanks for looking into this for me.
Cheers
Hingy
Re: ADSL2+ Upgrade
30-01-2012 5:27 PM
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Received the notification of the upgrade and replied to it requesting the upgrade but I'm a bit unsure of the procedure. Maybe I should have raised a separate ticket...?
Would you be able to have a look Jo, please or order it manually?
Thanks in advance!
Re: ADSL2+ Upgrade
31-01-2012 1:16 PM
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Just checked and your order is due to complete sometime today. Remind me to check later or in the morning for you.
Jojo
Re: ADSL2+ Upgrade
31-01-2012 1:51 PM
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Something is going on as the router connection lights went off a while ago and I had no dialling tone either.
It's back on now, I did a speedtest and download seems to be better (although see router figures below), upload better than the previous 448kbps but still under 1Mbps.
This is what the router reports:
DownStream Connection Speed 7360 kbps [font=Verdana](note that this is the same figure it had before, shouldn't it go up?)[/font]
UpStream Connection Speed 888 kbps
Re: ADSL2+ Upgrade
31-01-2012 4:18 PM
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It's still not showing as complete here but if the work has been done then they may have to go back and close off all the jobs before it gets registered on the system. Nudge me to check in the morning and I'll know more then.
Jojo
Re: ADSL2+ Upgrade
02-02-2012 5:36 PM
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Is it showing as complete now?
This is what the router says:
ADSL Link ----------- Downstream ------ Upstream
Connection Speed ------ 7150 kbps --- 888 kbps
Line Attenuation --------- 48.5 db ------- 22.6 db
Noise Margin ------------- 5.4 db --------- 10.6 db
Can't find a reference to ADSL2+ on the router other than I know it's compatible (Netgear DGND3300v2)
And this is what My Broadband Speed says:
Is the upstream uncapped?
Re: ADSL2+ Upgrade
03-02-2012 2:54 PM
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I've just checked and you're definitely on the up to 20Mb/s ADSL2+ service, though I'm not sure why the sync is at 7150 exactly. Is it the same after you reboot the router?
Re: ADSL2+ Upgrade
03-02-2012 3:03 PM
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I rebooted the router last night, no change. And I lost service a couple of hours ago although the router green light was on and reporting as connected, so I rebooted again and got this:
ADSL Link Downstream Upstream
Connection Speed 7264 kbps 1096 kbps
Line Attenuation 48.5 db 22.5 db
Noise Margin 6.1 db 5.9 db
Not sure why it's going up and down
Re: ADSL2+ Upgrade
07-02-2012 10:56 AM
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Please let us know if that speeds things up at all - you may not notice it when downloading but if you check the sync speed on your router's pages you should see an improvement?
Re: ADSL2+ Upgrade
07-02-2012 11:31 AM
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The router is directly connected to the master socket (i.e. mastersocket + filter + one single line directly to the router).
On the phone bit of the filter there's a splitter for 2 lines (both with additional filters before the phone and fax machine)
I've just took the MS face off and plugged the router directly, but the sync speed seems to vary between the same values, although Downstream went down ...
ADSL Link Downstream Upstream
Connection Speed 6894 kbps 1096 kbps
Line Attenuation 48.5 db 22.4 db
Noise Margin 6.6 db 5.5 db
After a reboot:
ADSL Link Downstream Upstream
Connection Speed 6937 kbps 1100 kbps
Line Attenuation 48.5 db 22.4 db
Noise Margin 6.4 db 6.0 db
It's really strange because at times it feels somewhat faster (not by loads though and considering I'm about 1.5 miles from the exchange I don't expect miracles ). But I find it really strange that the figures reported by the router and the speedtests (even BTspeedtests) are similar to the ones I had before the upgrade.
Edit:
Just to add that I put back things as they were originally and got this:
ADSL Link Downstream Upstream
Connection Speed 7290 kbps 1088 kbps
Line Attenuation 48.5 db 22.4 db
Noise Margin 6.1 db 6.2 db
Up and down like footballers' socks
Re: ADSL2+ Upgrade
07-02-2012 5:54 PM
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Quote from: GR4CE The router is directly connected to the master socket (i.e. mastersocket + filter + one single line directly to the router).
On the phone bit of the filter there's a splitter for 2 lines (both with additional filters before the phone and fax machine)
That sounds a bit iffy to me - you are double filtering the phone and fax machine, as everything ends up at the same filter. Try removing the "additional filters" so that you have Master socket>filter>router plus double socket and extensions direct to phone and fax.
Re: ADSL2+ Upgrade
07-02-2012 9:31 PM
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Anyway, I doubt that makes any difference because I also tested without anything plugged in other than the router.
Re: ADSL2+ Upgrade
08-02-2012 2:15 AM
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I take your point about not working when just the router is connected, but the set-up you have will not be helping.
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