cancel
Showing results for 
Search instead for 
Did you mean: 

ADSL2+ 18Mb/s down but 443kb/s up

FIXED
pentwyn2
Newbie
Posts: 3
Thanks: 1
Registered: ‎24-11-2018

ADSL2+ 18Mb/s down but 443kb/s up

Hello

I wonder if the settings of my ADSL connection could be checked please?

The connection is very reliable, but I think it looks like the upstream sync rate is stuck at ADSL1 speeds (?).

The router (Billion 7800N) reports an ADSL2+ connection, with a consistent downstream sync of 18+ Mb/s. (see table below)

It has been like this since moving house a few months ago - the old location had a much slower line, so I was wondering if some setting or other had got carried over from the old to the new?

Thanks

Rhys

 

Operational Mode ADSL2+

Upstream 443

Downstream 18519

SNR Margin(Upstream) 31.7

SNR Margin(Downstream) 3.3

Line Attenuation(Upstream) 14.4

Line Attenuation(Downstream) 26.0

4 REPLIES 4
Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 18,226
Thanks: 5,913
Fixes: 985
Registered: ‎21-04-2017

Re: ADSL2+ 18Mb/s down but 443kb/s up

Fix

Hi Rhys.

It looks like you've been provisioned on a capped upstream.

I've placed an order to correct that, could you let us know how your speeds look tomorrow?

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
pentwyn2
Newbie
Posts: 3
Thanks: 1
Registered: ‎24-11-2018

Re: ADSL2+ 18Mb/s down but 443kb/s up

Hi Anoush, I’ll let you know what happens.
Thanks for picking this up.
Rhys
pentwyn2
Newbie
Posts: 3
Thanks: 1
Registered: ‎24-11-2018

Re: ADSL2+ 18Mb/s down but 443kb/s up

Great, that’s fixed it - 1223kb/s upload sync this morning.
Thank you once again Anoush.
Rhys
Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 18,226
Thanks: 5,913
Fixes: 985
Registered: ‎21-04-2017

Re: ADSL2+ 18Mb/s down but 443kb/s up

Awesomeo, that's good to see Thumbs_Up

No problem Rhys, let us know if you ever need any further assistance.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team