ADSL wont connect on newly installed telephone socket
Quote from: bbrazil I have two separate telephone lines / numbers coming into my house.
A typical incoming BT cable or "drop wire" will only have 4 cores, i.e. can carry 2 circuits.
Trying to then wire in a "looped back" extension via a third circuit is doomed to failure.
Get a PROPER PROFESSIONAL engineer in to sort it out.
(and don't pay the first one)
Sounds like upstairs extension is the wires that you can see punched down on the back of the removable part of the master socket - not exactly a good punch down job 
The rest of you extensions could be wired directly off your outside junction box or the input to the master socket.
As said this is not good both from a technical point of view with respect to getting the best broadband performance, or from a safety point of view as it bypasses the spark-gap safety device on the input to the master socket.
The rest of you extensions could be wired directly off your outside junction box or the input to the master socket.
As said this is not good both from a technical point of view with respect to getting the best broadband performance, or from a safety point of view as it bypasses the spark-gap safety device on the input to the master socket.
Quote from: bbrazil I forgot to mention in my original post that when a telephone is connected to the new socket the phone does not ring when an incoming call comes in.
From your pictures the new extension is wired on to a secondary socket, so if that's wired to your outside junction box then that's why the phone doesn't ring.
If you call in BT it will cost you
but it very much sounds like your wiring does need a good clean-up...
I'm confused here 
In that case surely there should be 2 master sockets. We only seem to have one...
It certainly sounds like the wiring is incorrect but, if we really have 2 lines here, could the fact that BB doesn't work on the new socket be due to it being wired to the 2nd line,which doesn't have BB active !!.
Quote I have two separate telephone lines / numbers coming into my house.
In that case surely there should be 2 master sockets. We only seem to have one...
It certainly sounds like the wiring is incorrect but, if we really have 2 lines here, could the fact that BB doesn't work on the new socket be due to it being wired to the 2nd line,which doesn't have BB active !!.
Quote from: bbrazil I have attached a photo of the master socket with the faceplate removed:
I have also attached a photo of the newly installed socket.
Is there anything visibly wrong with the wiring from this end?
They don't look good do they
, here's my immediate observations for starters:1. bare wires inserted in IDC connectors - wrong.
2. two bell wires in master connector 3 - from 1 cable!
3. but they then appear to go to 3 and 4 in the extension!
4. contacts in extension visibly very bent out of alignment
As I said earlier, don't pay him and get a proper professional to sort it out. Make sure they know you have 2 lines.
Anyone who knows about broadband wouldn't connect the bell wire at all.
Your connection speed "could" be about 7.5mbps but is actually just over 3mbps.
That's usually down to a wiring problem (but not always).
Your SN margin is 9dB (usually 6) suggesting errors have been detected as well.
Your "connection speed" is probably the IP profile, it should be somewhat nearer the connection speed unless errors have been detected.....
Nuff sed?
(you know what you need to do)
That's usually down to a wiring problem (but not always).
Your SN margin is 9dB (usually 6) suggesting errors have been detected as well.
Your "connection speed" is probably the IP profile, it should be somewhat nearer the connection speed unless errors have been detected.....
Nuff sed?
(you know what you need to do)