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ADSL supplier changeover
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ADSL supplier changeover
02-07-2014 2:33 PM
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I placed an order for my new Plusnet service on the 23rd of June. I was previously with BT, and received my plusnet router in the post.
Today I was working on a phone extension which meant disconnecting my old (BT supplied) ADSL router. Since doing that I can no longer connect to my BT service, nor will my personal router connect with my new plusnet credentials. I've tried swapping in my plusnet router, but had no luck there either.
The line itself is syncing up at 7800kbits or so with 3.5dB attenuation, so I know I've not got a wiring fault.
Is there any way to check the progress of the order and to tell which set of credentials should be working? The broadband order tracker shows "activating your line" as "current"
Today I was working on a phone extension which meant disconnecting my old (BT supplied) ADSL router. Since doing that I can no longer connect to my BT service, nor will my personal router connect with my new plusnet credentials. I've tried swapping in my plusnet router, but had no luck there either.
The line itself is syncing up at 7800kbits or so with 3.5dB attenuation, so I know I've not got a wiring fault.
Is there any way to check the progress of the order and to tell which set of credentials should be working? The broadband order tracker shows "activating your line" as "current"
Message 1 of 6
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Re: ADSL supplier changeover
02-07-2014 3:03 PM
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Message 2 of 6
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Re: ADSL supplier changeover
02-07-2014 3:15 PM
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Thanks, I've just received the email. I'll check the connection once I'm back at home.
Message 3 of 6
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Re: ADSL supplier changeover
02-07-2014 7:23 PM
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All activated and working now
Message 4 of 6
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Re: ADSL supplier changeover
02-07-2014 7:42 PM
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Welcome aboard
Message 5 of 6
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Re: ADSL supplier changeover
03-07-2014 1:21 PM
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Thanks chief! I've previously been with plusnet, but that was almost 10 years ago while at university.
Message 6 of 6
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