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ADSL speed issues

FIXED
weeally46
Grafter
Posts: 40
Thanks: 1
Registered: ‎07-12-2020

Re: ADSL speed issues

I manually restarted the router last night. The router first synced at 14mbps down and 10db SNR, shortly after the router dissconnected and synced at 9.7mbps.

The line is banded plusnet have confirmed this now.

ADSL line status

Connection information

Line state Connected
Connection time 1 day, 1:48:57
Downstream 9,726 Kbps
Upstream 446 Kbps

 

ADSL settings

VPI/VCI 0/38
Type PPPoA
Modulation ITU-T G.992.5
Latency type Interleaved
Noise margin (Down/Up) 18.4 dB / 27.3 dB
Line attenuation (Down/Up) 2.0 dB / 2.1 dB
Output power (Down/Up) 19.2 dBm / 12.3 dBm
Loss of Framing (Local) 11
Loss of Signal (Local) 1
Loss of Power (Local) 0
FEC Errors (Down/Up) 1948 / 0
CRC Errors (Down/Up) 0 / 2147480000
HEC Errors (Down/Up) nil / 865413
Error Seconds (Local) 1
 
weeally46
Grafter
Posts: 40
Thanks: 1
Registered: ‎07-12-2020

Re: ADSL speed issues

Sorry the SNR is higher.

weeally46
Grafter
Posts: 40
Thanks: 1
Registered: ‎07-12-2020

Re: ADSL speed issues

The router stats are up to date.

Mustrum
Community Veteran
Posts: 2,748
Thanks: 628
Fixes: 60
Registered: ‎13-08-2015

Re: ADSL speed issues

You say router stats are up to date. and say you rebooted the router last night, but:

Connection time 1 day, 1:48:57
weeally46
Grafter
Posts: 40
Thanks: 1
Registered: ‎07-12-2020

Re: ADSL speed issues

Sorry I work nightshift.

weeally46
Grafter
Posts: 40
Thanks: 1
Registered: ‎07-12-2020

Re: ADSL speed issues

ADSL line status

Connection information

Line state Connected
Connection time 1 day, 2:16:31
Downstream 9,726 Kbps
Upstream 446 Kbps

 

ADSL settings

VPI/VCI 0/38
Type PPPoA
Modulation ITU-T G.992.5
Latency type Interleaved
Noise margin (Down/Up) 18.4 dB / 27.4 dB
Line attenuation (Down/Up) 2.0 dB / 2.1 dB
Output power (Down/Up) 19.2 dBm / 12.3 dBm
Loss of Framing (Local) 11
Loss of Signal (Local) 1
Loss of Power (Local) 0
FEC Errors (Down/Up) 1948 / 0
CRC Errors (Down/Up) 0 / 2147480000
HEC Errors (Down/Up) nil / 865413
Error Seconds (Local) 1
weeally46
Grafter
Posts: 40
Thanks: 1
Registered: ‎07-12-2020

Re: ADSL speed issues

I restarted the router at 10:57 today

ADSL line status

Connection information

Line state Connected
Connection time 0 days, 0:00:34
Downstream 9,726 Kbps
Upstream 446 Kbps

 

ADSL settings

VPI/VCI 0/38
Type PPPoA
Modulation ITU-T G.992.5
Latency type Interleaved
Noise margin (Down/Up) 18.4 dB / 28.3 dB
Line attenuation (Down/Up) 2.0 dB / 2.2 dB
Output power (Down/Up) 19.2 dBm / 12.3 dBm
Loss of Framing (Local) 0
Loss of Signal (Local) 0
Loss of Power (Local) 0
FEC Errors (Down/Up) 0 / 0
CRC Errors (Down/Up) 0 / 2147480000
HEC Errors (Down/Up) nil / 865420
Error Seconds (Local) 0
jab1
Seasoned Hero
Posts: 8,216
Thanks: 1,808
Fixes: 89
Registered: ‎24-02-2012

Re: ADSL speed issues

I know I said I was avoiding this topic. but you obviously have a broadband fault - if your phone issue really is sorted - so the obvious next step is to report one - follow this guide: https://www.plus.net/help/broadband/connection-troubleshooting/

John
RealAleMadrid
Seasoned Champion
Posts: 1,671
Thanks: 717
Fixes: 39
Registered: ‎07-07-2009

Re: ADSL speed issues

@jab1  I understand your viewpoint, I almost gave up on this one but according to Message #16

.....  The line is banded plusnet have confirmed this now.

So hopefully Plusnet are doing something about it already.

 

BD
Plusnet Help Team
Plusnet Help Team
Posts: 1,260
Thanks: 268
Fixes: 79
Registered: ‎24-04-2017

Re: ADSL speed issues

Fix

Hi @weeally46, thanks for getting in touch and I'm sorry to hear you've been having connection issues as of recent. I can see when testing your connection from this side currently the line settings for your connection certainly look to be higher then where we'd expect given the length of your line.
This could be due to the issues you had recently with hearing noise on the line that sounds to have since been resolved. In which case, I've placed an order to adjust the line settings back to where they should be.

If then you could please see how the connection goes through this evening onwards and should you see any dips in speed or drops in connection then please report the issue via the link below.
If issues look to persist please report the fault here: faults.plus.net
 

Give us a nudge if you do raise a fault regarding the issue as we can help in progressing this further for you.

 Ben Devine
 Plusnet Help Team - Sheffield
jab1
Seasoned Hero
Posts: 8,216
Thanks: 1,808
Fixes: 89
Registered: ‎24-02-2012

Re: ADSL speed issues

@RealAleMadrid Maybe - but the OP is not helping us to help him with the twists and turns in his replies.

John