ADSL speed issues
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Re: ADSL speed issues
20-07-2021 10:24 AM
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I manually restarted the router last night. The router first synced at 14mbps down and 10db SNR, shortly after the router dissconnected and synced at 9.7mbps.
The line is banded plusnet have confirmed this now.
ADSL line status
Connection information
Line state | Connected |
Connection time | 1 day, 1:48:57 |
Downstream | 9,726 Kbps |
Upstream | 446 Kbps |
ADSL settings
VPI/VCI | 0/38 |
Type | PPPoA |
Modulation | ITU-T G.992.5 |
Latency type | Interleaved |
Noise margin (Down/Up) | 18.4 dB / 27.3 dB |
Line attenuation (Down/Up) | 2.0 dB / 2.1 dB |
Output power (Down/Up) | 19.2 dBm / 12.3 dBm |
Loss of Framing (Local) | 11 |
Loss of Signal (Local) | 1 |
Loss of Power (Local) | 0 |
FEC Errors (Down/Up) | 1948 / 0 |
CRC Errors (Down/Up) | 0 / 2147480000 |
HEC Errors (Down/Up) | nil / 865413 |
Error Seconds (Local) | 1 |
Re: ADSL speed issues
20-07-2021 10:30 AM
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Sorry the SNR is higher.
Re: ADSL speed issues
20-07-2021 10:36 AM
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The router stats are up to date.
Re: ADSL speed issues
20-07-2021 10:47 AM
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You say router stats are up to date. and say you rebooted the router last night, but:
Connection time | 1 day, 1:48:57 |
Re: ADSL speed issues
20-07-2021 10:54 AM
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Sorry I work nightshift.
Re: ADSL speed issues
20-07-2021 10:55 AM
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ADSL line status
Connection information
Line state | Connected |
Connection time | 1 day, 2:16:31 |
Downstream | 9,726 Kbps |
Upstream | 446 Kbps |
ADSL settings
VPI/VCI | 0/38 |
Type | PPPoA |
Modulation | ITU-T G.992.5 |
Latency type | Interleaved |
Noise margin (Down/Up) | 18.4 dB / 27.4 dB |
Line attenuation (Down/Up) | 2.0 dB / 2.1 dB |
Output power (Down/Up) | 19.2 dBm / 12.3 dBm |
Loss of Framing (Local) | 11 |
Loss of Signal (Local) | 1 |
Loss of Power (Local) | 0 |
FEC Errors (Down/Up) | 1948 / 0 |
CRC Errors (Down/Up) | 0 / 2147480000 |
HEC Errors (Down/Up) | nil / 865413 |
Error Seconds (Local) | 1 |
Re: ADSL speed issues
20-07-2021 11:00 AM
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I restarted the router at 10:57 today
ADSL line status
Connection information
Line state | Connected |
Connection time | 0 days, 0:00:34 |
Downstream | 9,726 Kbps |
Upstream | 446 Kbps |
ADSL settings
VPI/VCI | 0/38 |
Type | PPPoA |
Modulation | ITU-T G.992.5 |
Latency type | Interleaved |
Noise margin (Down/Up) | 18.4 dB / 28.3 dB |
Line attenuation (Down/Up) | 2.0 dB / 2.2 dB |
Output power (Down/Up) | 19.2 dBm / 12.3 dBm |
Loss of Framing (Local) | 0 |
Loss of Signal (Local) | 0 |
Loss of Power (Local) | 0 |
FEC Errors (Down/Up) | 0 / 0 |
CRC Errors (Down/Up) | 0 / 2147480000 |
HEC Errors (Down/Up) | nil / 865420 |
Error Seconds (Local) | 0 |
Re: ADSL speed issues
20-07-2021 2:18 PM
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I know I said I was avoiding this topic. but you obviously have a broadband fault - if your phone issue really is sorted - so the obvious next step is to report one - follow this guide: https://www.plus.net/help/broadband/connection-troubleshooting/
Re: ADSL speed issues
20-07-2021 2:51 PM - edited 20-07-2021 2:52 PM
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@jab1 I understand your viewpoint, I almost gave up on this one but according to Message #16
..... The line is banded plusnet have confirmed this now.
So hopefully Plusnet are doing something about it already.
20-07-2021 2:54 PM
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Hi @weeally46, thanks for getting in touch and I'm sorry to hear you've been having connection issues as of recent. I can see when testing your connection from this side currently the line settings for your connection certainly look to be higher then where we'd expect given the length of your line.
This could be due to the issues you had recently with hearing noise on the line that sounds to have since been resolved. In which case, I've placed an order to adjust the line settings back to where they should be.
If then you could please see how the connection goes through this evening onwards and should you see any dips in speed or drops in connection then please report the issue via the link below.
If issues look to persist please report the fault here: faults.plus.net
Give us a nudge if you do raise a fault regarding the issue as we can help in progressing this further for you.
Re: ADSL speed issues
20-07-2021 2:55 PM
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@RealAleMadrid Maybe - but the OP is not helping us to help him with the twists and turns in his replies.
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