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ADSL speed issues

FIXED
weeally46
Grafter
Posts: 40
Thanks: 1
Registered: ‎07-12-2020

ADSL speed issues

My phoneline has been noisy for a few weeks now, ever since a nieghbour had noise issues on their line. Openreach has been out and fixed their line. Thats when my problems began, the line was really noisy and started to affect the ADSL sync speed.

The noise margins and errors have been increasing slowy, making the line more stable but more that halving the speed of uploads and downloads.

 

Router stats:

ADSL line status

Connection information

Line state Connected
Connection time 0 days, 12:34:53
Downstream 9,726 Kbps
Upstream 446 Kbps

 

ADSL settings

VPI/VCI 0/38
Type PPPoA
Modulation ITU-T G.992.5
Latency type Interleaved
Noise margin (Down/Up) 18.6 dB / 27.9 dB
Line attenuation (Down/Up) 2.0 dB / 2.1 dB
Output power (Down/Up) 19.2 dBm / 12.3 dBm
Loss of Framing (Local) 11
Loss of Signal (Local) 1
Loss of Power (Local) 0
FEC Errors (Down/Up) 638 / 0
CRC Errors (Down/Up) 0 / 2147480000
HEC Errors (Down/Up) nil / 865413
Error Seconds (Local)

1

25 REPLIES 25
jab1
Seasoned Hero
Posts: 7,633
Thanks: 2,592
Fixes: 80
Registered: ‎24-02-2012

Re: ADSL speed issues

Easy remedy - report a PHONE fault.

John
weeally46
Grafter
Posts: 40
Thanks: 1
Registered: ‎07-12-2020

Re: ADSL speed issues

The noise on the phoneline has gone.

jab1
Seasoned Hero
Posts: 7,633
Thanks: 2,592
Fixes: 80
Registered: ‎24-02-2012

Re: ADSL speed issues

You didn't say that in your original post, but from the figures you posted above, you clearly still have a problem. I notice your uptime is very low - do you leave your router on permanently? If you do, I would run through the broadband fault checker.

John
RealAleMadrid
Seasoned Champion
Posts: 1,597
Thanks: 707
Fixes: 39
Registered: ‎07-07-2009

Re: ADSL speed issues

@weeally46  If those attenuation figures are correct you must be next to the telephone exchange.😀Try a router resync, switch off and on again, if the speeds don't improve your line has been banded, that is capped at low speeds, you will need Plusnet staff help to get this reset.

weeally46
Grafter
Posts: 40
Thanks: 1
Registered: ‎07-12-2020

Re: ADSL speed issues

Tried to restart with no luck. The noise margins usually sit around 6-9db.

I'm about 50m from the exchange if that.

RealAleMadrid
Seasoned Champion
Posts: 1,597
Thanks: 707
Fixes: 39
Registered: ‎07-07-2009

Re: ADSL speed issues

@weeally46  What do you actually mean, you couldn't restart the connection or the speeds didn't get any better? What are the router stats now? The noise margins will be very high if the line is banded so you need to raise a broadband fault.

weeally46
Grafter
Posts: 40
Thanks: 1
Registered: ‎07-12-2020

Re: ADSL speed issues

Restarted the router last night and it synced around 14000kbps. The posted router stats are up to date.

Mustrum
Community Veteran
Posts: 2,589
Thanks: 601
Fixes: 58
Registered: ‎13-08-2015

Re: ADSL speed issues

Is this not just a continuation from your posts at the beginning of the year?

https://community.plus.net/t5/ADSL-Broadband/ADSL-speed-problems/td-p/1784090 

Did you ever get the noise on your line sorted - your original post in this thread says you still have noise.

weeally46
Grafter
Posts: 40
Thanks: 1
Registered: ‎07-12-2020

Re: ADSL speed issues

The original noise was sorted, this time it's alot worse

jab1
Seasoned Hero
Posts: 7,633
Thanks: 2,592
Fixes: 80
Registered: ‎24-02-2012

Re: ADSL speed issues

@weeally46 At post #3 you said the noise 'has gone', now you are saying  'it's much worse' -  which is correct, please?Huh

John
weeally46
Grafter
Posts: 40
Thanks: 1
Registered: ‎07-12-2020

Re: ADSL speed issues

The noise on the phone line has gone, the noise margins on the router sync has got worse.

RealAleMadrid
Seasoned Champion
Posts: 1,597
Thanks: 707
Fixes: 39
Registered: ‎07-07-2009

Re: ADSL speed issues

@jab1  It's difficult to get straight answers, I asked the OP to reset the router and got a meaningless reply. The stats posted cannot be up to date as they show sync speed of 9.7Mbps but at some unknown time it was about 14Mbps. As for the noise being much worse, totally confusing.  The current stats would help, it looks like a banded line to me, should be at full speed so close to the exchange.

It's hard work getting the required info, but we might get there eventually.🙄

Mustrum
Community Veteran
Posts: 2,589
Thanks: 601
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Registered: ‎13-08-2015

Re: ADSL speed issues

@RealAleMadrid  @jab1  That is why I posted the link to the previous thread, a great deal of effort was made to help, but getting straight answers seemed difficult!.

jab1
Seasoned Hero
Posts: 7,633
Thanks: 2,592
Fixes: 80
Registered: ‎24-02-2012

Re: ADSL speed issues

@Mustrum  @RealAleMadrid  This is another one off my subscriptions list - I haven't got the patience any more.

John