ADSL speed issues
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- ADSL speed issues
19-07-2021 9:19 PM
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My phoneline has been noisy for a few weeks now, ever since a nieghbour had noise issues on their line. Openreach has been out and fixed their line. Thats when my problems began, the line was really noisy and started to affect the ADSL sync speed.
The noise margins and errors have been increasing slowy, making the line more stable but more that halving the speed of uploads and downloads.
Router stats:
ADSL line status
Connection information
Line state | Connected |
Connection time | 0 days, 12:34:53 |
Downstream | 9,726 Kbps |
Upstream | 446 Kbps |
ADSL settings
VPI/VCI | 0/38 |
Type | PPPoA |
Modulation | ITU-T G.992.5 |
Latency type | Interleaved |
Noise margin (Down/Up) | 18.6 dB / 27.9 dB |
Line attenuation (Down/Up) | 2.0 dB / 2.1 dB |
Output power (Down/Up) | 19.2 dBm / 12.3 dBm |
Loss of Framing (Local) | 11 |
Loss of Signal (Local) | 1 |
Loss of Power (Local) | 0 |
FEC Errors (Down/Up) | 638 / 0 |
CRC Errors (Down/Up) | 0 / 2147480000 |
HEC Errors (Down/Up) | nil / 865413 |
Error Seconds (Local) |
1 |
Fixed! Go to the fix.
Re: ADSL speed issues
19-07-2021 9:22 PM
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Easy remedy - report a PHONE fault.
Re: ADSL speed issues
19-07-2021 9:28 PM
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The noise on the phoneline has gone.
Re: ADSL speed issues
19-07-2021 9:34 PM
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You didn't say that in your original post, but from the figures you posted above, you clearly still have a problem. I notice your uptime is very low - do you leave your router on permanently? If you do, I would run through the broadband fault checker.
Re: ADSL speed issues
19-07-2021 9:36 PM
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@weeally46 If those attenuation figures are correct you must be next to the telephone exchange.😀Try a router resync, switch off and on again, if the speeds don't improve your line has been banded, that is capped at low speeds, you will need Plusnet staff help to get this reset.
Re: ADSL speed issues
19-07-2021 9:39 PM
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Tried to restart with no luck. The noise margins usually sit around 6-9db.
I'm about 50m from the exchange if that.
Re: ADSL speed issues
19-07-2021 9:49 PM
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@weeally46 What do you actually mean, you couldn't restart the connection or the speeds didn't get any better? What are the router stats now? The noise margins will be very high if the line is banded so you need to raise a broadband fault.
Re: ADSL speed issues
19-07-2021 9:57 PM
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Restarted the router last night and it synced around 14000kbps. The posted router stats are up to date.
Re: ADSL speed issues
19-07-2021 10:13 PM
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Is this not just a continuation from your posts at the beginning of the year?
https://community.plus.net/t5/ADSL-Broadband/ADSL-speed-problems/td-p/1784090
Did you ever get the noise on your line sorted - your original post in this thread says you still have noise.
Re: ADSL speed issues
20-07-2021 8:00 AM
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The original noise was sorted, this time it's alot worse
Re: ADSL speed issues
20-07-2021 8:21 AM
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@weeally46 At post #3 you said the noise 'has gone', now you are saying 'it's much worse' - which is correct, please?
Re: ADSL speed issues
20-07-2021 9:25 AM
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The noise on the phone line has gone, the noise margins on the router sync has got worse.
Re: ADSL speed issues
20-07-2021 9:49 AM
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@jab1 It's difficult to get straight answers, I asked the OP to reset the router and got a meaningless reply. The stats posted cannot be up to date as they show sync speed of 9.7Mbps but at some unknown time it was about 14Mbps. As for the noise being much worse, totally confusing. The current stats would help, it looks like a banded line to me, should be at full speed so close to the exchange.
It's hard work getting the required info, but we might get there eventually.🙄
Re: ADSL speed issues
20-07-2021 9:53 AM
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@RealAleMadrid @jab1 That is why I posted the link to the previous thread, a great deal of effort was made to help, but getting straight answers seemed difficult!.
Re: ADSL speed issues
20-07-2021 10:04 AM
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@Mustrum @RealAleMadrid This is another one off my subscriptions list - I haven't got the patience any more.
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