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I had to change out my router as every time I had a power cut the router lost its settings.
I have entered what I believe to be the correct settings into the new router, however
I can see br_8_35_0 VPI 8 / VCI 35 is connected
But pppoa_0_38_1_d VPI 0 / VCI 38 shows connecting and then fails to connect.
username and password are correct.
The router (TPLink Archer D2) in the 'Get Started' setup has an option to select PlusNet as the provider but makes no difference.
Any suggestions ?
I have sorted it.
I deleted the pppoa_0_38_1_d entry entirety and re-entered all the details and now connects correctly. No idea why.