ADSL inconsistent speeds, high ping times
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ADSL inconsistent speeds, high ping times
31-12-2014 3:20 PM
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Also, my upload sync speed is .44mbit but only achieves around 0.29mbit and is very unstable, often fluctuating.
Lastly, my ping times vary between 40ms and 200ms, which I never used to notice but often I can see this reflected mainly in online games and speed tests.
When both the line engineers visited I was told my line is perfect, which now with the new NT5E socket seems to reflect that as the sync speeds are now that of the original estimate.
Here are my current router stats:
Uptime: 0 days, 22:19:09
DSL Type: ITU-T G.992.5
Bandwidth (Up/Down) [kbps/kbps]: 440 / 7,520
Data Transferred (Sent/Received) [MB/MB]: 247.66 / 563.42
Output Power (Up/Down) [dBm]: 12.7 / 0.0
Line Attenuation (Up/Down) [dB]: 21.1 / 39.5
SN Margin (Up/Down) [dB]: 26.5 / 9.1
System Vendor ID (Local/Remote): TMMB / ----
Chipset Vendor ID (Local/Remote): BDCM / IFTN
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 0 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): -
Error Seconds (Local/Remote): 187 / 0
FEC Errors (Up/Down): 0 / 51,891
CRC Errors (Up/Down): 0 / 262
HEC Errors (Up/Down): 0 / 1,825
It's mainly the unreliability of the connection that annoys me, getting closer to the max sync speed for upload and download would also do nicely if at all possible
Any help appreciated!
Re: ADSL inconsistent speeds, high ping times
31-12-2014 3:28 PM
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The profile figure reported by the BTw speed test is correct for your current synch speed. The synch speed is low for your line's attenuation, however the SNRM is higher than normal - most likely as a means of trying to improve the line's stability.
To get the SNRM down whilst maintaining stability to attain a higher synch speed, requires the source of the instability to be identified and eliminated.
Is the phone line noisy? Using a corded phone plugged into the master socket, dial 17070 option 2.
Is the router plugged into the master socket?
Are there any extension sockets?
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Re: ADSL inconsistent speeds, high ping times
31-12-2014 3:37 PM
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I have tried using the test socket for an hour or so to see if that improved things but it didn't seem to. I can try leaving it in the test socket for a few days if not?
Re: ADSL inconsistent speeds, high ping times
31-12-2014 4:55 PM
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How many wires are connected to the faceplate?
What are their colours?
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Re: ADSL inconsistent speeds, high ping times
03-01-2015 12:03 PM
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There are 3 wires connected to the NT5E, numbered from the top:
- 5 - light blue
- 3 - orange
- 2 - blue
There is also a green and orange wire that are not connected to the face plate.
Re: ADSL inconsistent speeds, high ping times
04-01-2015 1:21 PM
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In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: ADSL inconsistent speeds, high ping times
05-01-2015 10:09 AM
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