ADSL constantly dropping out for 36+ hours now
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- ADSL constantly dropping out for 36+ hours now
14-04-2019 4:24 PM
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My ADSL is dropping out like nobody's business, my 'phone line sounds like someone's eating crisps on it, & if any members of staff are watching I've opened it as an issue on ticket # 189290955 .
This has been going on for about 36 hours now
examples (partial log only :():
Apr 14 09:33:40 PPP link down (Internet) [84.93.xxx.xx]
Apr 14 10:18:36 PPP link down (Internet) [84.93.xx.xxx]
Apr 14 10:24:56 PPP link down (Internet) [87.113.xxx.xx]
Apr 14 10:28:42 PPP link down (Internet) [87.112.xxx.xx]
Apr 14 10:40:37 PPP link down (Internet) [84.93.xxx.xx]
Apr 14 10:47:52 PPP link down (Internet) [87.113.xxx.xxx]
Apr 14 10:52:17 PPP link down (Internet) [87.113.xxx.xx]
Apr 14 11:46:48 PPP link down (Internet) [87.113.xxx.xxx]
Apr 14 11:49:43 PPP link down (Internet) [87.112.xxx.xxx]
Apr 14 13:32:15 PPP link down (Internet) [87.112.xxx.xx]
Apr 14 15:50:26 PPP link down (Internet) [84.51.xxx.xx]
Apr 14 15:51:45 PPP link down (Internet) [87.112.xxx.xxx]
Apr 14 15:58:13 PPP link down (Internet) [87.112.x.xx]
Apr 14 16:06:24 PPP link down (Internet) [87.114.xxx.xxx]
Fixed! Go to the fix.
Re: ADSL constantly dropping out for 36+ hours now
15-04-2019 9:17 AM
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Could I flag this up to the Faults Team, please?
I've now had over 80 (EIGHTY) drops since 10:33 yesterday, and I've yet to see a reply to ticket #
189290955, which I posted at 10:23 yesterday morning.
broadband is all but unusable rn
Re: ADSL constantly dropping out for 36+ hours now
15-04-2019 12:03 PM
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Re: ADSL constantly dropping out for 36+ hours now
15-04-2019 12:42 PM
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thanks Matthew.
It's unusable now, I'm having to use my 'phone on 4G as a hotspot to post this.
Re: ADSL constantly dropping out for 36+ hours now
15-04-2019 2:36 PM
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No worries, we've added an update to your account. Can you take a look and let us know here when you've responded please? https://www.plus.net/wizard/?p=view_question&id=189290955
Re: ADSL constantly dropping out for 36+ hours now
15-04-2019 8:36 PM
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OK thanks Adam.
I've sent a text back and that's updated the ticket.
Basically I can be here any time they want to come so long as I have a couple of hours notice.
If they find it's the internal wiring tho, the last person to touch that was an OpenReach engineer so we might have to have a little discussion about whether a £65 charge is appropriate.
Re: ADSL constantly dropping out for 36+ hours now
16-04-2019 9:25 AM
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Cheers, I can't make the booking just yet as the fault report isn't in the right status. It should be in a couple of hours time so I've set myself a reminder to come back to this for you later.
Re: ADSL constantly dropping out for 36+ hours now
16-04-2019 4:18 PM
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Just letting you know that I've not forgotten about you! I'm contacting BTW now for some help as the systems aren't allowing me to book an appointment. I'll update you as soon as we've got it sorted.
Re: ADSL constantly dropping out for 36+ hours now
16-04-2019 4:37 PM
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I've just been able to book your appointment and updated your ticket to confirm: https://www.plus.net/wizard/?p=view_question&id=189290955
Re: ADSL constantly dropping out for 36+ hours now
16-04-2019 9:05 PM
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Oh that's excellent, thanks Adam
Re: ADSL constantly dropping out for 36+ hours now
17-04-2019 11:46 AM
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OK, engineer been, looked at wiring here, at cabinet & exchange; done something, not sure what, seems to have synced up ok (to 22Meg according to the router, which is the fastest I've ever seen it) & has held up ok so far for an hour.
Obviously I'll monitor for 24-48 hours and if all still OK I'll update the ticket to close it.
thanks for your help so far.
17-04-2019 1:46 PM
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Hi @paulh,
Thank you for confirming.
I have retested the line, which has caused the connection to drop however, the line appears stable and is operating within the estimated speed. I will place the question on hold for 72 hours so we can retest the service and get back in touch.
Feel free to let us know on here if you experience any further disconnections,
No problem, thanks again.
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- ADSL constantly dropping out for 36+ hours now