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ADSL connection dropping every 2 minutes

Gandalf
Community Gaffer
Community Gaffer
Posts: 26,563
Thanks: 10,265
Fixes: 1,599
Registered: ‎21-04-2017

Re: ADSL connection dropping every 2 minutes

Thanks for getting back to us @Mardler 

I'm sorry to see the continued issues. I've tested your line today and the tests aren't showing any issues so I'd be unable to advise on the specific reason why you're experiencing this problem.

However I'm making further changes which should prevent the exchange software from dropping the SNRM target down to 6dB once and for all. If you do have further issues though, I'd recommend reporting a fault to us at http://faults.plus.net so we can look at arranging an engineer visit to investigate further.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
Mardler
Rising Star
Posts: 630
Thanks: 26
Registered: ‎01-07-2012

Re: ADSL connection dropping every 2 minutes

Thanks.

I spotted that something had been done while looking at another problem.

I have reset TSNRM to 5 and resync is 5.1 again.

I will raise a fault next time.