ADSL broadband

[#1]

Microsoft Windows [Version 10.0.10240]
(c) 2015 Microsoft Corporation. All rights reserved.

C:\Users\danie>ping ntp.plus.net

Pinging ntp.plus.net [212.159.6.10] with 32 bytes of data:
Reply from 212.159.6.10: bytes=32 time=1337ms TTL=59
Reply from 212.159.6.10: bytes=32 time=2783ms TTL=59
Reply from 212.159.6.10: bytes=32 time=2207ms TTL=59
Reply from 212.159.6.10: bytes=32 time=2172ms TTL=59

Ping statistics for 212.159.6.10:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 1337ms, Maximum = 2783ms, Average = 2124ms

[#2]

Obviously no better Let's see what happens when Plusnet's modem/router arrives.

[#3]

Microsoft Windows [Version 10.0.10240]
(c) 2015 Microsoft Corporation. All rights reserved.

C:\Users\user>ping ntp.plus.net

Pinging ntp.plus.net [212.159.13.50] with 32 bytes of data:
Reply from 212.159.13.50: bytes=32 time=462ms TTL=56
Request timed out.
Reply from 212.159.13.50: bytes=32 time=198ms TTL=56
Reply from 212.159.13.50: bytes=32 time=274ms TTL=56

Ping statistics for 212.159.13.50:
Packets: Sent = 4, Received = 3, Lost = 1 (25% loss),
Approximate round trip times in milli-seconds:
Minimum = 198ms, Maximum = 462ms, Average = 311ms

the plus net router   has been plugged in for day 

[#4]

Well even if those ping times are improved, they are still poor and you have packet loss which shouldn't be happening. What's it been like over the last day?

[#5]

speeds  seem good    but wifi keeps kicking off  connected devices

nexus 6 keeps getting kicked off

laptop gets limited network 

lifx light bulb  get massive delays 

[#6]

Do you know about logging into it at http://192.168.1.254/expert_user.html

You find some extra stuff Try going to >Advanced Setup >LAN and give those devices fixed IPs.

[#7]

it won't allow me to log in 

[#8 · Accepted solution]

For the modem/router login you just need the password which is normally a mix of capital letters and numbers on the plastic card that came with it, and also on the label on the back of the modem/router.

You can log in normally with just the http://192.168.1.254  but not http://192.168.1.254/expert_user.html ?

If that's the case, can you post the firmware version which is on line 3 on the helpdesk page ?

[#9]

i spoke to someone from plus net online chat team  who said due to high monthly broadband usage pings will be very high 

[#10]

What a load of complete ...........
The amount of usage is completely irrelevant BUT as mentioned previously you must run those ping tests when nothing else is using the connection. As an aside those usage figures suggest you do stream a lot. Were you previously able to game ok whilst streaming before these problems arose or did you never do them at the same time?

The other thought is, I assumed you'd have been sent a 2704n (Hub zero) being on an ADSL connection, but they may have sent you the Hub One in which case the expert_user login doesn't apply. Setting fixed IP addresses for devices will be different.

[#11]

i spoke to someone from plus net online chat team  who said due to high monthly broadband usage pings will be very high 

Can you let me know when this was as the only chat I can find was regarding wireless issues.

The amount of usage is completely irrelevant BUT as mentioned previously you must run those ping tests when nothing else is using the connection.

This is likely the issue. For an 8Mb/s line you're using a lot of data. Make sure you stop anything, including uploads, before doing any speed/ping tests/

[#12]

fixed the high ping issue  and speed is much better     

D-Link DIR-890L using for wifi and wired connections

D-link DSL-320B ADSL2+ for broadband 

Microsoft Windows [Version 10.0.10240]
(c) 2015 Microsoft Corporation. All rights reserved.

C:\Users\user>ping ntp.plus.net

Pinging ntp.plus.net [212.159.6.10] with 32 bytes of data:
Reply from 212.159.6.10: bytes=32 time=53ms TTL=56
Reply from 212.159.6.10: bytes=32 time=47ms TTL=56
Reply from 212.159.6.10: bytes=32 time=43ms TTL=56
Reply from 212.159.6.10: bytes=32 time=45ms TTL=56

Ping statistics for 212.159.6.10:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 43ms, Maximum = 53ms, Average = 47ms

[#13]

Well I'm glad that's looking much much better. The only comment I would make now is that those times look like times for an Interleaved line. So if you are a Gamer, you'll need to check whether Interleaving is on or off, and if on, request Plusnet to turn it Off (not auto).

[#14]

I recently went through the process of getting interleaving turned off on an ADSL Max line, so my experience may be relevant.

I had an interleave depth of 0, and was repeatedly told that this meant that I was on fast path, despite my router saying it was interleaved. On another forum I was advised that interleave depth 0 was not fast path. Plusnet can't switch an ADSL Max line to fast path - the equipment automatically switches to interleaved if it thinks it needs to for stability. However, if you have a stable line, then a full SNR reset will switch to fast path - but if the line is unstable it will quickly switch back to interleaved so make sure you have a stable connection first. It has to be a full SNR reset, not the usual "reset" that support do.

My latency dropped from >40ms to <20ms, so it was worth the effort.