Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
ADSL & Phone order
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Re: ADSL & Phone order
ADSL & Phone order
05-09-2015 6:39 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi
I have just moved and registered to have the above installed at our new address.
I don't know who the previous provider was but as the people that did live there are living in the same town I assume they will want to keep their same number.
Any way today I get this text message from pn
"Plusnet: We cannot progress with your order as the working line at your address is scheduled to be stopped on 10/09/15. You can contact the current provider tostop this cease so we can progress with the order, or we can wait for the cease to complete and then restart the line"
So I guess the previous owner is taking their line with them but my question is, I am happy to wait for their line to be disconnected so do I have to do anything. Or when it is disconnected will PN automatically start connecting afterwards.
Thanks
I have just moved and registered to have the above installed at our new address.
I don't know who the previous provider was but as the people that did live there are living in the same town I assume they will want to keep their same number.
Any way today I get this text message from pn
"Plusnet: We cannot progress with your order as the working line at your address is scheduled to be stopped on 10/09/15. You can contact the current provider tostop this cease so we can progress with the order, or we can wait for the cease to complete and then restart the line"
So I guess the previous owner is taking their line with them but my question is, I am happy to wait for their line to be disconnected so do I have to do anything. Or when it is disconnected will PN automatically start connecting afterwards.
Thanks
Message 1 of 4
(688 Views)
3 REPLIES 3
Re: ADSL & Phone order
07-09-2015 9:38 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
We should just place the orders after the 10th once the cease completes. If you reply to the ticket at contactus.plus.net just letting us know you're happy for this then that's fine.
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
Message 2 of 4
(485 Views)
Re: ADSL & Phone order
07-09-2015 7:03 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi,
A warm welcome to the forums and PlusNET.
The cease on the line does not particularly mean that they are taking their number with them. It simply means that their provider has directed BTw / BTOR to cease service on that line on a given date.
BTw / BTOR do not permit / are not capable of having more than one order - including repairs and ceases - on a line at the same time, even to indicate that something is required after the current order completes. Your case illustrates well why when migrating suppliers, one should never give the loosing supplier an end date, because if they raise a cease on the line, the new provider cannot place orders until after the cease has completed.
If BTOR get their ducks in a row, you might be lucky and a SIM2 order might get you a oho me service and xDSL on the same day. If that fails, then the xDSL will be circa 5 days later.
A warm welcome to the forums and PlusNET.
The cease on the line does not particularly mean that they are taking their number with them. It simply means that their provider has directed BTw / BTOR to cease service on that line on a given date.
BTw / BTOR do not permit / are not capable of having more than one order - including repairs and ceases - on a line at the same time, even to indicate that something is required after the current order completes. Your case illustrates well why when migrating suppliers, one should never give the loosing supplier an end date, because if they raise a cease on the line, the new provider cannot place orders until after the cease has completed.
If BTOR get their ducks in a row, you might be lucky and a SIM2 order might get you a oho me service and xDSL on the same day. If that fails, then the xDSL will be circa 5 days later.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Message 3 of 4
(485 Views)
Re: ADSL & Phone order
07-09-2015 8:01 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi all many thanks for your replies.
I used to be a ADSL PN customer since upto about 2009, moved into my old address with my now wife. And disconnected as it worked out cheaper to combine TV/Telephone/Fibre Broadband in one package with Virgin
We have now since moved into a non fibre and non Virgin area so I have come back to the fold...Although I am dropping down to our max speed of 17mb from 150mb we got on Virgin ....eeeek!!!! Lol!
Although when I 1st joined PN circa 2004/5 I was on a newly released 2mb package and I thought that was amazing "light speed" lol
I used to be a ADSL PN customer since upto about 2009, moved into my old address with my now wife. And disconnected as it worked out cheaper to combine TV/Telephone/Fibre Broadband in one package with Virgin
We have now since moved into a non fibre and non Virgin area so I have come back to the fold...Although I am dropping down to our max speed of 17mb from 150mb we got on Virgin ....eeeek!!!! Lol!
Although when I 1st joined PN circa 2004/5 I was on a newly released 2mb package and I thought that was amazing "light speed" lol
Message 4 of 4
(485 Views)
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page