ADSL Sync drop out
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- Re: ADSL Sync drop out
29-10-2019 5:59 PM - edited 29-10-2019 6:01 PM
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Fixed! Go to the fix.
Re: ADSL Sync drop out
29-10-2019 8:25 PM
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Re: ADSL Sync drop out
30-10-2019 12:11 PM - edited 30-10-2019 12:14 PM
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Hi @X270,
Sorry to hear you are experiencing an issue with your connection. I have a checked your connection and there definitely seems to be something out of place somewhere as we can see more drops in connection than we would like. Although our tests aren't picking up exactly what's causing the issue so we will have to do some troubleshooting to start ruling things out.
I'd recommend starting with basic checks here and if that doesn't help the next thing would be to rule your internal wiring out by plugging the connection into your test socket which is under the faceplate of your master socket and seeing if the drops stop. This rules out internal wiring, face plates and extension sockets as being the cause. How to locate the test socket and set your connection into it can be found here
If the problem still persists from here, please report the issue here and let us know when you've completed it.
Re: ADSL Sync drop out
30-10-2019 12:57 PM
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30-10-2019 1:01 PM
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Re: ADSL Sync drop out
30-10-2019 4:51 PM
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Cheers Sammy, I’ve swapped to an old filter and will see how it behaves over the next day or two.
Many thanks
Re: ADSL Sync drop out
30-10-2019 4:55 PM - edited 30-10-2019 4:57 PM
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Re: ADSL Sync drop out
02-11-2019 3:14 PM
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Hi @SammyM, I’ve switched to a filter from a previous ISP and the connection has been better since 👍
Re: ADSL Sync drop out
03-11-2019 10:26 AM
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