ADSL IP Profile Reset/Adjustment
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ADSL IP Profile Reset/Adjustment
15-12-2017 2:42 AM
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BT WHOLESALE STATS
Download speed achieved during the test was - 1.76 Mbps
For your connection, the acceptable range of speeds is 2 Mbps-7.15 Mbps
Additional Information:
IP Profile for your line is - 6.62 Mbps
PLUSNET STATS:
Current line speed: 1.8 Mb
I have performed a quiet line test 17070 and I can't hear no noise on the line.
Re: ADSL IP Profile Reset/Adjustment
15-12-2017 9:32 AM - edited 15-12-2017 9:34 AM
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I'm given to understand that the Plusnet profile now only has any influence if the customer is on 20CN (not ADSL2) or they have a fixed IP address.
That BT profile is not 20CN - so are you on a fixed IP address? If not then the issue might be something else ... or the advice given out previously has some understanding missing. Hope this is picked up quickly for you.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
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- Re: ADSL IP Profile Reset/Adjustment