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ADSL Goes live tomorrow - still no router

shit5552
Newbie
Posts: 2
Registered: ‎17-02-2016

ADSL Goes live tomorrow - still no router

Hello,
I ordered broadband a week or two ago and was given a start date of the 18th
I got a text saying the router had been dispatched last week
There is still no router
Can you track please?
Account is same as this username, thanks
4 REPLIES 4
Anoush
Aspiring Hero
Posts: 2,568
Thanks: 572
Fixes: 139
Registered: ‎22-08-2015

Re: ADSL Goes live tomorrow - still no router

Hello there. I'm sorry that you haven't received your router yet. I'll take a look at your account tomorrow morning.
This is my personal Community Forum account to help out around these parts while I'm at home. If I'm posting from the 1st March 2020, this means I'm off-duty with no access to internal systems.
If this post resolved your issue, please click the 'This fixed my problem' button
Anoush
Aspiring Hero
Posts: 2,568
Thanks: 572
Fixes: 139
Registered: ‎22-08-2015

Re: ADSL Goes live tomorrow - still no router

I can see that today is the 5th working day from the point that the router was ordered. If you do not receive it today, please get back to us and we'll assume it's lost in the post and order a new one. I'm sorry for any inconvenience this causes.
This is my personal Community Forum account to help out around these parts while I'm at home. If I'm posting from the 1st March 2020, this means I'm off-duty with no access to internal systems.
If this post resolved your issue, please click the 'This fixed my problem' button
shit5552
Newbie
Posts: 2
Registered: ‎17-02-2016

Re: ADSL Goes live tomorrow - still no router

Hello, the postman has been today but there is no router
dick:quote
Anoush
Aspiring Hero
Posts: 2,568
Thanks: 572
Fixes: 139
Registered: ‎22-08-2015

Re: ADSL Goes live tomorrow - still no router

I have ordered a new router for you and updated your account with a ticket.
This is my personal Community Forum account to help out around these parts while I'm at home. If I'm posting from the 1st March 2020, this means I'm off-duty with no access to internal systems.
If this post resolved your issue, please click the 'This fixed my problem' button