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ADSL Down

apjashley1
Grafter
Posts: 307
Registered: ‎31-07-2012

ADSL Down

My router can't pick up a PPP link (red broadband light).
Is there an outage?
EDIT: Oh, maintenance in Birmingham.  Sad
https://portal.plus.net/supportpages.html?a=2&support_action=maintenance&ispservice_id=adsldial
3 REPLIES 3
adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 16,871
Thanks: 882
Fixes: 221
Registered: ‎27-04-2007

Re: ADSL Down

Hi there,
We would only have expected you to be disconnected for perhaps a short while during the maintenance window (between midnight and 6am)
I'd give your router a reboot and failing that head for our fault checker: http://faults.plus.net
Adam
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
apjashley1
Grafter
Posts: 307
Registered: ‎31-07-2012

Re: ADSL Down

Thanks, back online now albeit with 2000 Kbps slower sync. I thought my DLM was disabled?
orbrey
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 10,540
Registered: ‎18-07-2007

Re: ADSL Down

It is, but that means the profile won't adjust to the new sync rate. Sync still depends on line quality and is still variable as far as I know - but on the bright side if you do sync faster you'll get that speed back again straight away Smiley