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ADSL Broadband not working. Help

Posts: 1
Registered: ‎25-06-2018

ADSL Broadband not working. Help


I have raised a ticket no: 177439002 regarding my home broadband which had over 50 drop outs in one day, and since reporting i have now been unable to connect at all.

I have done all the fixes possible online and the ones sent to me by the team but still have absolutely no internet. I need to be able to get some work done from home, and have been unable to connect for over 24 hours now. I updated my ticket this morning at 9 am but have had no reply yet.


The router now has the broadband light solid green and the internet and wifi light green and intermittently flashing which i take it to mean it is transferring some form of data, however no matter what i try i have no internet at all. Usage shows 0 too. 

Can anyone help. 


Thank you

Plusnet Help Team
Plusnet Help Team
Posts: 23,554
Thanks: 8,393
Fixes: 1,375
Registered: ‎21-04-2017

Re: ADSL Broadband not working. Help

Hi there.

Apologies for the delay in picking up your ticket.

Our tests are picking up on a potential issue so I've raised through to our suppliers.

We'll let you know when we know more.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team