ADSL Broadband not working. Help

[#1]

Hi,

I have raised a ticket no: 177439002 regarding my home broadband which had over 50 drop outs in one day, and since reporting i have now been unable to connect at all.

I have done all the fixes possible online and the ones sent to me by the team but still have absolutely no internet. I need to be able to get some work done from home, and have been unable to connect for over 24 hours now. I updated my ticket this morning at 9 am but have had no reply yet.

The router now has the broadband light solid green and the internet and wifi light green and intermittently flashing which i take it to mean it is transferring some form of data, however no matter what i try i have no internet at all. Usage shows 0 too. 

Can anyone help. 

Thank you

[#2]

Hi there.

Apologies for the delay in picking up your ticket.

Our tests are picking up on a potential issue so I've raised through to our suppliers.

We'll let you know when we know more.