ADSL 2+ IP Profile Stuck.
Hi kenneth50,
Cheers for submitting the wireshark captures, we'll have a look at those as soon as possible and get back to you on the open ticket
Regarding wireless, the sure-fire way to rule that out is to connect to the router directly over Ethernet so please give that a go if you haven't already.
Bear in mind too that using channel 1 isn't a sure fire way of ensuring there's no overlap with other networks. The best way to do this is to use a WiFi scanner app (installing one on your phone or tablet would be the easiest way) to see which frequencies and channels are being used around you so that you can make a informed choice as to how to configure the channel setting on your router.
We have a help page here in case it's of any use to you: http://www.plus.net/support/broadband/wireless_broadband/wireless_signal.shtml
I can see from Chris' replies we've ruled out every other possibility.
Cheers for submitting the wireshark captures, we'll have a look at those as soon as possible and get back to you on the open ticket
Regarding wireless, the sure-fire way to rule that out is to connect to the router directly over Ethernet so please give that a go if you haven't already.
Bear in mind too that using channel 1 isn't a sure fire way of ensuring there's no overlap with other networks. The best way to do this is to use a WiFi scanner app (installing one on your phone or tablet would be the easiest way) to see which frequencies and channels are being used around you so that you can make a informed choice as to how to configure the channel setting on your router.
We have a help page here in case it's of any use to you: http://www.plus.net/support/broadband/wireless_broadband/wireless_signal.shtml
I can see from Chris' replies we've ruled out every other possibility.
Here is current readouts.
Date -> Packetloss % -> Min -> Max -> Samples
Trace in Pingpath to Google
The above screenshot was on this server: http://battlelog.battlefield.com/bf4/servers/show/pc/0437da91-a67c-42b0-ac1a-033beff42e1a/5-5-forums... which is UK
I have changed DNS back to auto on Router as this is the last thing setting wised that can be changed so will keep an eye out.
@_Adam_Walker_ as with everything before i come on here i try everything possible that includes going from WiFi back to Wired or in somecases Using both at the same time in Load Balance mode.
As for Wifi Channel in the close where i live only the following channels are used by others 6 9 11 which makes using channel 1 perfect to insure no Overlapping AP's. I have All the apps required for scanning AP's etc and do regular checks and change the channel as and when required.
Sorry for the rants as you tell its getting frustrating for myself trying to game online only to be booted of UK servers for packetloss or high ping.
I know the Wifi on the network is secure as WPS is OFF (Yes there is a security exploit for that hence its off) All WiFi client must also match the Whitelist for MAC Addresses, so i know its not a rouge device zapping the router whilst being outside in a car.
I will keep an eye now of the Stats from Whitebox and what i see in-game and will keep you guys updated.
Date -> Packetloss % -> Min -> Max -> Samples
12th Nov, 2014 00:00 0.00 0.00 0.00 1
12th Nov, 2014 01:00 0.09 0.09 0.09 1
12th Nov, 2014 02:00 0.00 0.00 0.00 1
12th Nov, 2014 03:00 0.00 0.00 0.00 1
12th Nov, 2014 04:00 0.00 0.00 0.00 1
12th Nov, 2014 05:00 0.00 0.00 0.00 1
12th Nov, 2014 06:00 0.00 0.00 0.00 1
12th Nov, 2014 07:00 0.05 0.05 0.05 1
12th Nov, 2014 08:00 0.00 0.00 0.00 1
12th Nov, 2014 09:00 0.05 0.05 0.05 1
12th Nov, 2014 10:00 0.00 0.00 0.00 1
12th Nov, 2014 14:00 0.00 0.00 0.00 1
12th Nov, 2014 15:00 0.00 0.00 0.00 1
12th Nov, 2014 16:00 0.09 0.09 0.09 1
12th Nov, 2014 17:00 0.00 0.00 0.00 1
12th Nov, 2014 18:00 0.00 0.00 0.00 1
12th Nov, 2014 19:00 0.07 0.07 0.07 1
12th Nov, 2014 20:00 0.19 0.19 0.19 1
12th Nov, 2014 22:00 0.00 0.00 0.00 1
12th Nov, 2014 23:00 0.00 0.00 0.00 1
13th Nov, 2014 00:00 0.09 0.09 0.09 1
13th Nov, 2014 01:00 0.32 0.32 0.32 1
13th Nov, 2014 02:00 0.00 0.00 0.00 1
13th Nov, 2014 03:00 0.00 0.00 0.00 1
13th Nov, 2014 04:00 0.00 0.00 0.00 1
13th Nov, 2014 05:00 0.00 0.00 0.00 1
13th Nov, 2014 06:00 0.00 0.00 0.00 1
13th Nov, 2014 07:00 0.00 0.00 0.00 1
13th Nov, 2014 09:00 0.00 0.00 0.00 1
13th Nov, 2014 10:00 0.00 0.00 0.00 1
13th Nov, 2014 11:00 0.05 0.05 0.05 1
13th Nov, 2014 12:00 0.00 0.00 0.00 1
13th Nov, 2014 13:00 0.00 0.00 0.00 1
13th Nov, 2014 14:00 0.00 0.00 0.00 1
13th Nov, 2014 15:00 0.00 0.00 0.00 1
13th Nov, 2014 16:00 0.00 0.00 0.00 1
13th Nov, 2014 17:00 0.00 0.00 0.00 1
13th Nov, 2014 18:00 0.00 0.00 0.00 1
Trace in Pingpath to Google
Tracing route to google.com [74.125.230.70]
over a maximum of 30 hops:
1 3 ms 5 ms 5 ms home.hillisde.hillside.home [192.168.1.254]
2 18 ms 25 ms 34 ms lo0-central10.ptn-ag02.plus.net [195.166.128.191]
3 102 ms 39 ms 42 ms link-b-central10.ptn-gw02.plus.net [212.159.2.134]
4 21 ms 19 ms 16 ms xe-1-2-0.ptw-cr02.plus.net [212.159.0.114]
5 22 ms 17 ms 20 ms 72.14.223.32
6 18 ms 17 ms 25 ms 209.85.252.188
7 17 ms 17 ms 19 ms 72.14.238.21
8 17 ms 19 ms 18 ms lhr14s23-in-f6.1e100.net [74.125.230.70]
Trace complete.
Tracing route to lhr08s03-in-f3.1e100.net [173.194.41.131]
over a maximum of 30 hops:
0 solidus1983-gmc.hillside.home [192.168.1.105]
1 home.hillisde.hillside.home [192.168.1.254]
2 lo0-central10.ptn-ag02.plus.net [195.166.128.191]
3 link-a-central10.ptn-gw01.plus.net [212.159.2.132]
4 xe-1-2-0.ptw-cr01.plus.net [212.159.0.112]
5 * * *
Computing statistics for 100 seconds...
Source to Here This Node/Link
Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
0 solidus1983-gmc.hillside.home [192.168.1.105]
0/ 100 = 0% |
1 5ms 0/ 100 = 0% 0/ 100 = 0% home.hillisde.hillside.home [192.168.1.254]
0/ 100 = 0% |
2 --- 100/ 100 =100% 100/ 100 =100% lo0-central10.ptn-ag02.plus.net [195.166.128.191]
0/ 100 = 0% |
3 --- 100/ 100 =100% 100/ 100 =100% link-a-central10.ptn-gw01.plus.net [212.159.2.132]
0/ 100 = 0% |
4 21ms 0/ 100 = 0% 0/ 100 = 0% xe-1-2-0.ptw-cr01.plus.net [212.159.0.112]
Trace complete.
Tracing route to easo.ea.com [159.153.234.54]
over a maximum of 30 hops:
0 solidus1983-gmc.hillside.home [192.168.1.105]
1 home.hillisde.hillside.home [192.168.1.254]
2 lo0-central10.ptn-ag02.plus.net [195.166.128.191]
3 link-b-central10.ptn-gw02.plus.net [212.159.2.134]
4 xe-1-2-0.ptw-cr02.plus.net [212.159.0.114]
5 ae2.ptw-cr01.plus.net [195.166.129.4]
6 te-4-2.car5.London1.Level3.net [217.163.45.249]
7 * * *
Computing statistics for 150 seconds...
Source to Here This Node/Link
Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
0 solidus1983-gmc.hillside.home [192.168.1.105]
0/ 100 = 0% |
1 9ms 0/ 100 = 0% 0/ 100 = 0% home.hillisde.hillside.home [192.168.1.254]
0/ 100 = 0% |
2 29ms 0/ 100 = 0% 0/ 100 = 0% lo0-central10.ptn-ag02.plus.net [195.166.128.191]
0/ 100 = 0% |
3 27ms 0/ 100 = 0% 0/ 100 = 0% link-b-central10.ptn-gw02.plus.net [212.159.2.134]
0/ 100 = 0% |
4 28ms 0/ 100 = 0% 0/ 100 = 0% xe-1-2-0.ptw-cr02.plus.net [212.159.0.114]
0/ 100 = 0% |
5 26ms 0/ 100 = 0% 0/ 100 = 0% ae2.ptw-cr01.plus.net [195.166.129.4]
1/ 100 = 1% |
6 72ms 1/ 100 = 1% 0/ 100 = 0% te-4-2.car5.London1.Level3.net [217.163.45.249]
Trace complete.
1 1 ms 1 ms 2 ms home.hillisde.hillside.home [192.168.1.254]
2 19 ms 20 ms 18 ms lo0-central10.ptn-ag02.plus.net [195.166.128.191]
3 18 ms 19 ms 17 ms link-b-central10.ptn-gw02.plus.net [212.159.2.134]
4 17 ms 18 ms 18 ms xe-1-2-0.ptw-cr02.plus.net [212.159.0.114]
5 17 ms 18 ms 61 ms ae2.ptw-cr01.plus.net [195.166.129.4]
6 * * 103 ms te-4-2.car5.London1.Level3.net [217.163.45.249]
7 * * * Request timed out.
8 94 ms 98 ms 97 ms 4.79.23.202
9 97 ms 92 ms 97 ms 159.153.93.2
10 94 ms 105 ms 96 ms 159.153.225.30
11 93 ms 94 ms 96 ms meav5-pub.pt.iad.ea.com [159.153.226.105]
12 93 ms 102 ms 106 ms easo.ea.com [159.153.234.54]
Trace complete.
The above screenshot was on this server: http://battlelog.battlefield.com/bf4/servers/show/pc/0437da91-a67c-42b0-ac1a-033beff42e1a/5-5-forums... which is UK
I have changed DNS back to auto on Router as this is the last thing setting wised that can be changed so will keep an eye out.
@_Adam_Walker_ as with everything before i come on here i try everything possible that includes going from WiFi back to Wired or in somecases Using both at the same time in Load Balance mode.
As for Wifi Channel in the close where i live only the following channels are used by others 6 9 11 which makes using channel 1 perfect to insure no Overlapping AP's. I have All the apps required for scanning AP's etc and do regular checks and change the channel as and when required.
Sorry for the rants as you tell its getting frustrating for myself trying to game online only to be booted of UK servers for packetloss or high ping.
I know the Wifi on the network is secure as WPS is OFF (Yes there is a security exploit for that hence its off) All WiFi client must also match the Whitelist for MAC Addresses, so i know its not a rouge device zapping the router whilst being outside in a car.
I will keep an eye now of the Stats from Whitebox and what i see in-game and will keep you guys updated.
Update on issue.
Yet another bout of packetloss started at 17:30 today ended up getting disconnected from a Teamspeak server where i was chatting to people. The ping rocketed to over 1000ms before i got disconnected so ran my pingpath tests like normal. Here are the results.
Not sure why the last pingpath has different info as the tests are ran one after the other and there hasn't been a disconnect at all either in between these tests.
Edit: Another bout of packetloss
Yet another bout of packetloss started at 17:30 today ended up getting disconnected from a Teamspeak server where i was chatting to people. The ping rocketed to over 1000ms before i got disconnected so ran my pingpath tests like normal. Here are the results.
Tracing route to easo.ea.com [159.153.234.54]
over a maximum of 30 hops:
0 solidus1983-gmc.hillside.home [192.168.1.105]
1 home.hillisde.hillside.home [192.168.1.254]
2 lo0-central10.pcl-ag03.plus.net [195.166.128.184]
3 link-a-central10.pcl-gw01.plus.net [212.159.2.168]
4 xe-10-2-0.pcl-cr01.plus.net [212.159.0.200]
5 xe-11-1-0.edge3.London2.Level3.net [212.187.201.209]
6 * * *
Computing statistics for 125 seconds...
Source to Here This Node/Link
Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
0 solidus1983-gmc.hillside.home [192.168.1.105]
0/ 100 = 0% |
1 1ms 0/ 100 = 0% 0/ 100 = 0% home.hillisde.hillside.home [192.168.1.254]
0/ 100 = 0% |
2 --- 100/ 100 =100% 100/ 100 =100% lo0-central10.pcl-ag03.plus.net [195.166.128.184]
0/ 100 = 0% |
3 20ms 0/ 100 = 0% 0/ 100 = 0% link-a-central10.pcl-gw01.plus.net [212.159.2.168]
0/ 100 = 0% |
4 21ms 0/ 100 = 0% 0/ 100 = 0% xe-10-2-0.pcl-cr01.plus.net [212.159.0.200]
100/ 100 =100% |
5 --- 100/ 100 =100% 0/ 100 = 0% xe-11-1-0.edge3.London2.Level3.net [212.187.201.209]
Trace complete.
Tracing route to lhr08s03-in-f3.1e100.net [173.194.41.131]
over a maximum of 30 hops:
0 solidus1983-gmc.hillside.home [192.168.1.105]
1 home.hillisde.hillside.home [192.168.1.254]
2 lo0-central10.pcl-ag03.plus.net [195.166.128.184]
3 link-b-central10.pcl-gw02.plus.net [212.159.2.170]
4 xe-10-2-0.pcl-cr02.plus.net [212.159.0.202]
5 ae1.ptw-cr02.plus.net [195.166.129.2]
6 * * *
Computing statistics for 125 seconds...
Source to Here This Node/Link
Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
0 solidus1983-gmc.hillside.home [192.168.1.105]
0/ 100 = 0% |
1 1ms 0/ 100 = 0% 0/ 100 = 0% home.hillisde.hillside.home [192.168.1.254]
0/ 100 = 0% |
2 --- 100/ 100 =100% 100/ 100 =100% lo0-central10.pcl-ag03.plus.net [195.166.128.184]
0/ 100 = 0% |
3 --- 100/ 100 =100% 100/ 100 =100% link-b-central10.pcl-gw02.plus.net [212.159.2.170]
0/ 100 = 0% |
4 24ms 0/ 100 = 0% 0/ 100 = 0% xe-10-2-0.pcl-cr02.plus.net [212.159.0.202]
100/ 100 =100% |
5 --- 100/ 100 =100% 0/ 100 = 0% ae1.ptw-cr02.plus.net [195.166.129.2]
Trace complete.
Tracing route to portal.plus.net [212.159.8.2]
over a maximum of 30 hops:
0 solidus1983-gmc.hillside.home [192.168.1.105]
1 home.hillisde.hillside.home [192.168.1.254]
2 lo0-central10.pcl-ag03.plus.net [195.166.128.184]
3 link-a-central10.pcl-gw01.plus.net [212.159.2.168]
4 xe-10-2-0.pcl-cr01.plus.net [212.159.0.200]
5 ae1.ptw-cr01.plus.net [195.166.129.0]
6 te9-4.ptn-gw01.plus.net [195.166.129.33]
7 gi5-1.peh-cr02.plus.net [84.93.232.61]
8 po5.peh-cr01.plus.net [84.93.232.16]
9 vlan2657.peh-elb01.plus.net [84.93.232.44]
10 portal.plus.net [212.159.8.2]
Computing statistics for 250 seconds...
Source to Here This Node/Link
Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
0 solidus1983-gmc.hillside.home [192.168.1.105]
0/ 100 = 0% |
1 2ms 0/ 100 = 0% 0/ 100 = 0% home.hillisde.hillside.home [192.168.1.254]
0/ 100 = 0% |
2 30ms 0/ 100 = 0% 0/ 100 = 0% lo0-central10.pcl-ag03.plus.net [195.166.128.184]
0/ 100 = 0% |
3 24ms 0/ 100 = 0% 0/ 100 = 0% link-a-central10.pcl-gw01.plus.net [212.159.2.168]
0/ 100 = 0% |
4 25ms 0/ 100 = 0% 0/ 100 = 0% xe-10-2-0.pcl-cr01.plus.net [212.159.0.200]
0/ 100 = 0% |
5 29ms 0/ 100 = 0% 0/ 100 = 0% ae1.ptw-cr01.plus.net [195.166.129.0]
0/ 100 = 0% |
6 25ms 0/ 100 = 0% 0/ 100 = 0% te9-4.ptn-gw01.plus.net [195.166.129.33]
0/ 100 = 0% |
7 34ms 0/ 100 = 0% 0/ 100 = 0% gi5-1.peh-cr02.plus.net [84.93.232.61]
0/ 100 = 0% |
8 36ms 0/ 100 = 0% 0/ 100 = 0% po5.peh-cr01.plus.net [84.93.232.16]
0/ 100 = 0% |
9 34ms 0/ 100 = 0% 0/ 100 = 0% vlan2657.peh-elb01.plus.net [84.93.232.44]
0/ 100 = 0% |
10 34ms 0/ 100 = 0% 0/ 100 = 0% portal.plus.net [212.159.8.2]
Trace complete.
Not sure why the last pingpath has different info as the tests are ran one after the other and there hasn't been a disconnect at all either in between these tests.
Edit: Another bout of packetloss
Thanks for coming back to us.
It doesn't look like the wireshark capture showed anything. The ticket is now with our network team though. I'd expect them to be getting back to you pretty quickly, and I can chase for you as well.
Tony
It doesn't look like the wireshark capture showed anything. The ticket is now with our network team though. I'd expect them to be getting back to you pretty quickly, and I can chase for you as well.
Tony
