A question... or two
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- Re: A question... or two
A question... or two
05-07-2007 1:16 AM
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We're looking for a new ISP. Currently I'm recieving (according to speedtest.net) 2931 Kbps download speed and the router page tells me i'm on 5,888 Kbps.
I live about 2 miles from the exchange.
Would I see an increase in speed?
Also, could somebody please take a screenshot of Plus.net's email interface. I know it's a silly detail but some of the people in the house will be using it and if they don't like it all hell would break loose - yes. I live with freaks.
Thanks.
Re: A question... or two
05-07-2007 9:00 AM
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Thanks for the congrats, much appreciated.
Regarding your speeds, that throughput looks a little low for your sync speed, this could be contention at the exchange, on your ISP network, or an incorrectly assigned IP profile amongst other things.
What does the BT speedtest give you for your line? This will help determine why your speed is so much lower than the sync rate.
There is a screenshot of the webmail interface here.
If you have any more questions give us a shout.
Re: A question... or two
05-07-2007 10:19 AM
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Great to see some more fresh blood on our site here!
I've written a comprehensive guide on Broadband Speeds, which you may find of interest. Please do give me a shout if you don't understand any of it!
http://community.plus.net/comms/2007/07/02/broadband-speed-faults-how-to-diagnose/
Re: A question... or two
05-07-2007 10:57 AM
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You can expect a call from us later wanting to order
... and one more.
05-07-2007 11:22 AM
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During this 10 days will we still have internet access?
Also, is there a chance it can be less than 10 days?
Re: ... and one more.
05-07-2007 11:25 AM
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Re: A question... or two
05-07-2007 12:04 PM
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What happens in the 10 days we're switching to you? Do we still get broadband from current provider?
Is it we wait until the 10 days until we cancel our service with the other?
Re: A question... or two
05-07-2007 12:06 PM
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It's a seamless transition. During the migration process, your existing service will continue to work. Once the migration has completed, you'll then just need to change to the username and password for your PlusNet service and then you'll be connected to us.
It's nice and simple!
Re: A question... or two
05-07-2007 12:10 PM
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Re: A question... or two
05-07-2007 12:19 PM
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Getting a MAC indicates your intention to move away, some providers cancel your account after 30 days (as this is how long a MAC is valid for), whilst others (such as us) leave the account open until confirmation of the migration is received.
Re: A question... or two
05-07-2007 12:20 PM
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Re: A question... or two
05-07-2007 12:52 PM
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Once you have moved onto the greener side of the grass (here, obviously!) give them a ring to confirm that you have sucessfully migrated away from them and that they should stop billing you.
Re: A question... or two
05-07-2007 5:49 PM
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Re: A question... or two
05-07-2007 5:50 PM
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Quote It has to be said, that even the smoothest migration will leave a few hours where your broadband doesn't work at all.
That's not technically true. It's normally momentary, unless you bring LLU into the equation, but normally it is a very swift handover when BT flick the switch.
Re: A question... or two
06-07-2007 12:58 AM
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Noise Margin
Upstream: 23 dB
Downstream: 4 dB
Attenuation
Upstream: 54 dB
Downstream: 44 dB
As I said I live 2 miles from the exchange and my download speed at this time of writing is: 2916kbps
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