A couple of problems... PN ?

[#1]

I've tried with a ticket but people don't seem to be understanding me.  Can someone from PN look at my VMBU.  It is showing 20GB instead of 3GB and had added last month's to the new period.
Also I am disappointed that after being promised the £5 loyalty discount, it has not been applied to my bill.

[#2]

Hi there,
I actually replied to your ticket (and have done again now), it wasn't overly clear that you were saying your usage for the month was still showing last months detail on. I've asked for this to be corrected and it should be ok within a couple of hours.
The £5 discount has been applied to this months bill, you can see this if you view the invoices on the portal and view the details of this months bill.

[#3]

Thanks Chris. The VMBU is working now.
I don't think the discount has been applied though.

[#4]

Hi again,
Rather than going in to billing details on a public forum I'll put the information on a ticket on your account.
Good to know the VMBU has reset.