A Few Internet Requests.
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- A Few Internet Requests.
Re: A Few Internet Requests.
29-04-2014 1:51 PM
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Sorry about your wait! We're having a look into this for you and we'll provide an update as soon as we can.
Re: A Few Internet Requests.
29-04-2014 6:15 PM
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Re: A Few Internet Requests.
29-04-2014 6:26 PM
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I had no end of issues with Max Premium when I moved to this house which took many months to resolve properly. There are different providers of 20CN equipment and one of them (Marconi) has a known bug that on Max Premium huge numbers of errors are logged when the phone rings for an incoming call (even if no handsets are plugged in). Is this the issue you are seeing?
My saga is documented here: http://community.plus.net/forum/index.php/topic,113083.0.html
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: A Few Internet Requests.
29-04-2014 6:28 PM
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Might sight of the router stats indicate the equipment type in the exchange?
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Re: A Few Internet Requests.
29-04-2014 6:32 PM
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jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: A Few Internet Requests.
29-04-2014 6:37 PM
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Quote from: jelv huge numbers of errors are logged when the phone rings for an incoming call (even if no handsets are plugged in). Is this the issue you are seeing?
If he has no handset plugged in, he will not know if he is or is not seeing this issue... if the router stats disclose the exchange equipment type, that would also serve to indicate if this is a potential factor.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: A Few Internet Requests.
29-04-2014 7:26 PM
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Quote from: Townman If he has no handset plugged in, he will not know if he is or is not seeing this issue...
I think 'Jelv' was implying that while running RouterStats to monitor the ADSL characteristics, that 'MickHowes1' uses a mobile phone to make a call to the landline number to see what the effect of the ringing voltage is on the broadband (even though there will be no telephone connected).
Re: A Few Internet Requests.
29-04-2014 8:27 PM
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What he said
Except that I didn't even need to watch RouterStats. Ring the phone using the mobile (I couldn't answer the call without a handset plugged in) and about 10 seconds later Sync was lost.
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: A Few Internet Requests.
29-04-2014 9:44 PM
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Re: A Few Internet Requests.
29-04-2014 10:31 PM
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Quote from: jelv From the sound of it you are on a 20CN only exchange (like me) and now paying the extra £7.83 per month for the faster uploads with Max Premium.
I had no end of issues with Max Premium when I moved to this house which took many months to resolve properly. There are different providers of 20CN equipment and one of them (Marconi) has a known bug that on Max Premium huge numbers of errors are logged when the phone rings for an incoming call (even if no handsets are plugged in). Is this the issue you are seeing?
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: A Few Internet Requests.
29-04-2014 10:57 PM
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Because your line IS in a faulty state, then the Plusnet faults engineers will be able to see what is wrong and do something about it.
If you have your upstream cap reinstated, you will just be masking the problem, making future diagnostics of poor performance more difficult.
Just get your line to the worst configuration possible, if following the trouble shooter doesn't fix it, then Plusnet/BT will have to do something.
BUT YOU HAVE TO RAISE A FAULT REPORT VIA THE FAULTS TROUBLESHOOTER !
Re: A Few Internet Requests.
30-04-2014 2:10 PM
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Quote from: jelv ^
What he said
Except that I didn't even need to watch RouterStats. Ring the phone using the mobile (I couldn't answer the call without a handset plugged in) and about 10 seconds later Sync was lost.
Fair do's Jelv!
I was thinking along the lines of "without a phone plugged in, when he sees the synch drop, how could he know if someone was calling him?".
Your angle is quite valid if one could be sure that ALL inbound calls will cause the problem (as in your case), rather than just some of them. Conversely, I have seen inbound calls be the thing that made my router synch up again after hours of not succeeding.
Whatever, Purleigh has clearly identified the forward path for the OP to attain resolution of this issue. Anything else is guess work.
Cheers,
Kevin
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: A Few Internet Requests.
01-05-2014 10:07 AM
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We've removed Max Premium from your account to cap your upload, however, the order to cap your upload again isn't going through in our supplier's systems. I've raised this to them and am awaiting a response from a manager regarding this. Once we've got the green light we'll confirm when the order is in place.
Re: A Few Internet Requests.
04-05-2014 3:50 PM
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PLusnet is terrible!!!
04-05-2014 5:01 PM
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