95214692
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Re: 95214692
20-12-2014 10:43 AM
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will check the router settings when I get back and if still at fault will try to upload
Re: 95214692
20-12-2014 4:49 PM
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will monitor it over the next few days and provide an update
Re: 95214692
20-12-2014 5:52 PM
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In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: 95214692
20-12-2014 10:23 PM
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Re: 95214692
22-12-2014 8:06 PM
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any chance of upping my profile to 4Mb.....I know the line will do it, and I can do some meaningful tests
Re: 95214692
22-12-2014 8:35 PM
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The profile cannot be just "upped" it is a reflection of your synch speed.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: 95214692
22-12-2014 10:20 PM
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Uptime: 3 days, 4:13:10
DSL Type: ITU-T G.992.1
Bandwidth (Up/Down) [kbps/kbps]: 448 / 3.072
Data Transferred (Sent/Received) [MB/GB]: 382,59 / 1,99
Output Power (Up/Down) [dBm]: 12,1 / 18,6
Line Attenuation (Up/Down) [dB]: 27,0 / 53,5
SN Margin (Up/Down) [dB]: 20,0 / 8,5
System Vendor ID (Local/Remote): TMMB / ----
Chipset Vendor ID (Local/Remote): BDCM / TSTC
Loss of Framing (Local/Remote): 0 / -
Loss of Signal (Local/Remote): 0 / -
Loss of Power (Local/Remote): 0 / -
Loss of Link (Remote): -
Error Seconds (Local/Remote): 207 / -
FEC Errors (Up/Down): 642 / 2.770.103
CRC Errors (Up/Down): 496 / 333
HEC Errors (Up/Down): -96 / 333 / 2.378
its been stable for over 3 days now, so upping the sync speed shouldnt be a problem
Re: 95214692
22-12-2014 10:51 PM
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If the line has been stable for 3 days, then one would expect that the DLM will make adjustments when it confirms the line's stability. There is not much room for improvement on this line - possibly 900kbps.
This looks like a 20CN service. To attain a 4M profile, your synch will need to rise to 4544kbps - which is rather optimistic!
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: 95214692
29-12-2014 4:17 PM
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Re: 95214692
29-12-2014 8:17 PM
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Quote from: Townman Pings will always take a low priority, if there is higher priority traffic utilising the line's capacity - for example Utube videos.
Ping packets are usually tiny and few and far between, so use very little bandwidth, and they are in fact given a higher priority classification than Youtube videos and general web browsing by Plusnet's traffic management.
That could have been caused by the Plusnet Current Line Speed being higher than the BT IP Profile for your line. Your Plusnet Current Line Speed should have automatically updated to the appropriate value by now, but it's worth checking it in the member centre if that aspect of this thread is still an issue.
Re: 95214692
30-12-2014 6:05 PM
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2.0Mb (This may vary between 1Mb and 3Mb) - Checked on 2014-12-29 23:22:07
Current line speed:
2.5 Mb
yet my router shows the following:-
Link Information
Uptime: 4 days, 16:55:00
DSL Type: ITU-T G.992.1
Bandwidth (Up/Down) [kbps/kbps]: 448 / 3.136
Data Transferred (Sent/Received) [GB/GB]: 1,26 / 1,99
Output Power (Up/Down) [dBm]: 12,2 / 18,5
Line Attenuation (Up/Down) [dB]: 27,0/ 53,5
SN Margin (Up/Down) [dB]: 20,0 / 9,0
Surely there is room for a push up in speed there, and surely it should have moved up after 3 days?
Re: 95214692
30-12-2014 6:10 PM
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Unless your sync goes above 3424 you aren't going to see any profile increase. This is due to the way that profiles on 20CN are calculated, you can see the syncs and relevant profiles here: http://www.plus.net/support/broadband/speed_guide/broadband_terminology.shtml#ipProfile
Re: 95214692
30-12-2014 6:13 PM
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Re: 95214692
31-12-2014 9:59 AM
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Re: 95214692
01-01-2015 11:39 AM
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