79043970 - BT Engineer has fixed line fault but download speed is still poor?
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79043970 - BT Engineer has fixed line fault but download speed is still poor?
03-01-2014 4:24 PM
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With reference to 79043970. A BT engineer visited this afternoon and found a break in the cable leading to my BT socket, he fixed this and said all tested OK. My upload speeds are now back to normal around 7MB, but my download speed is now stuck at 1.63MB? Does my IP profile need resetting?
Many thanks,
Lee
Re: 79043970 - BT Engineer has fixed line fault but download speed is still poor?
03-01-2014 4:32 PM
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jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: 79043970 - BT Engineer has fixed line fault but download speed is still poor?
03-01-2014 4:34 PM
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No it's not even close as follows:
Phone exchange:
BASINGSTOKE
Estimated line speed:
39Mb (Download speed could vary depending on line conditions. Estimates are the maximum speeds that your phone line can support. These speeds are dependent on the package you choose.) - Checked on 2013-12-29 00:02:20
Current line speed:
1.75 Mb
Thanks,
Lee
Re: 79043970 - BT Engineer has fixed line fault but download speed is still poor?
03-01-2014 4:36 PM
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Adam
Re: 79043970 - BT Engineer has fixed line fault but download speed is still poor?
03-01-2014 4:37 PM
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Re: 79043970 - BT Engineer has fixed line fault but download speed is still poor?
03-01-2014 4:38 PM
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FAQ
Results Image not loaded
1. Best Effort Test:
Download Speed : 1.63 Mbps
2. Upstream Test:
Upload Speed : 7.23 Mbps
Your speed test has completed and the results are shown above, however during the test an error occurred while trying to retrieve additional details regarding your service. As a result we are unable to determine if the speed you received during the test is acceptable for your service. Please re-run the test if you require this additional information.
Re: 79043970 - BT Engineer has fixed line fault but download speed is still poor?
03-01-2014 4:41 PM
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Re: 79043970 - BT Engineer has fixed line fault but download speed is still poor?
03-01-2014 4:42 PM
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jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: 79043970 - BT Engineer has fixed line fault but download speed is still poor?
03-01-2014 4:46 PM
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Spot on back to full speed, many thanks for everyone's help. Everyone have a great weekend.
Cheers,
Lee
Re: 79043970 - BT Engineer has fixed line fault but download speed is still poor?
03-01-2014 4:48 PM
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