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£50 cashback, no eail confimation

trevory1
Newbie
Posts: 3
Registered: ‎04-10-2018

£50 cashback, no eail confimation

Hi. I signed up through the Money Saving Expert site on the 18/9/2018. My service went active on the 26/9/2018. I have still not had confirmation of the £75 cashback offer (as have others). Could you please help me with this?

Thanks

2 REPLIES 2
TheMightyAJ
Plusnet Help Team
Plusnet Help Team
Posts: 1,251
Thanks: 142
Fixes: 57
Registered: ‎26-03-2018

Re: £50 cashback, no eail confimation

Hi @trevory1,

I've taken a look into this issue today and I can see that this has been tracked by our system. The cheque can take anywhere up to 60 working days to arrive once the first service on your account has gone live. If you haven't heard or received anything towards the end of that time frame, please let us know and we'll be happy to investigate further.

If this post resolved your issue please click the 'This fixed my problem' button
 Alex H
 Plusnet Help Team
trevory1
Newbie
Posts: 3
Registered: ‎04-10-2018

Re: £50 cashback, no eail confimation

Thanks, I will keep tabs on it.